Live Chat Agent/Admin Assistant
Remote, USA
Full-time
Posted 2025-03-15
WES is seeking a dedicated Live Chat Agent/Admin Assistant to provide exceptional customer support through live chat channels while assisting with administrative tasks. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to delivering quality service to our clients. This role is essential in ensuring that customer inquiries are addressed promptly... and accurately, contributing to overall customer satisfaction. Responsibilities: ? Respond promptly to customer inquiries via live chat, ensuring a high level of satisfaction. ? Assist customers with their questions and concerns regarding our services and products. ? Maintain accurate records of customer interactions and transactions. ? Collaborate with other departments to ensure customer needs are met effectively. ? Perform administrative tasks such as data entry, scheduling, and document management. ? Monitor and evaluate chat performance metrics to identify areas for improvement. ? Provide feedback and suggestions to enhance the customer support process.
Requirements: ? Minimum of 2 years of experience in a customer service or support role. ? Proficient in using live chat software and other customer service tools. ? Excellent written communication skills, with a strong command of grammar and spelling. ? Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. ? Strong problem-solving skills and a customer-first mindset. ? Experience in administrative tasks is preferred, with at least 1 year of related experience. ? Familiarity with CRM systems and basic office software is a plus
Similar Remote Jobs
Live Chat Agent/Admin Assistant
Posted on: 13-09-2024 00:00
Live Chat Agent/Admin Assistant
Posted on: 13-09-2024 00:00
Inventory Control Assistant (Days)
Posted on: 13-09-2024 00:00
Virtual Special Education Teacher
Posted on: 13-09-2024 00:00
Mompreneur - Airbnb Specialist
Posted on: 13-09-2024 00:00
Mompreneur - Airbnb Specialist
Posted on: 13-09-2024 00:00
Account Executive (SF Remote)
Posted on: 13-09-2024 00:00
Manager, Member Services (Remote)
Posted on: 13-09-2024 00:00
Customer Care Representative 10/11
Posted on: 13-09-2024 00:00
Manufacturing / Production Supervisor
Posted on: 13-09-2024 00:00
New York Certified Teacher (Remote)
Posted on: 12-12-2024 19:15
Amazon Product Testers Job Work from Home Boston, Massachusetts
Posted on: 31-01-2025 10:01
Online Facilitator-Alamance Virtual School
Posted on: 25-10-2024 07:23
Amazon hiring work from home Customer Success Manager Posts
Posted on: 28-11-2024 04:55
Yelp Content Moderator Job (Full/Part-Time) $32/Hour
Posted on: 21-08-2024 00:00
Senior Talent Business Partner Product Marketing, Design and Research
Posted on: 17-09-2024 00:00
Customer Service Jobs American Express $24/Hour
Posted on: 22-11-2024 05:34
Customer Service Representatives- Remote/TEXAS ONLY
Posted on: 09-10-2024 00:00
Amazon Customer Support Specialist (Remote) Up to $35 An Hour
Posted on: 22-10-2024 05:26
Clinical Triage Nurse - Work From Home
Posted on: 21-11-2024 08:14