Live Chat Agent/Admin Assistant
Remote, USA
Full-time
Posted 2025-03-14
WES is seeking a dedicated Live Chat Agent/Admin Assistant to provide exceptional customer support through live chat channels while assisting with administrative tasks. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to delivering quality service to our clients. This role is essential in ensuring that customer inquiries are addressed promptly... and accurately, contributing to overall customer satisfaction. Responsibilities: ? Respond promptly to customer inquiries via live chat, ensuring a high level of satisfaction. ? Assist customers with their questions and concerns regarding our services and products. ? Maintain accurate records of customer interactions and transactions. ? Collaborate with other departments to ensure customer needs are met effectively. ? Perform administrative tasks such as data entry, scheduling, and document management. ? Monitor and evaluate chat performance metrics to identify areas for improvement. ? Provide feedback and suggestions to enhance the customer support process.
Requirements: ? Minimum of 2 years of experience in a customer service or support role. ? Proficient in using live chat software and other customer service tools. ? Excellent written communication skills, with a strong command of grammar and spelling. ? Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. ? Strong problem-solving skills and a customer-first mindset. ? Experience in administrative tasks is preferred, with at least 1 year of related experience. ? Familiarity with CRM systems and basic office software is a plus
Similar Remote Jobs
Live Chat Agent/Admin Assistant
Posted on: 13-09-2024 00:00
Live Chat Agent/Admin Assistant
Posted on: 13-09-2024 00:00
Inventory Control Assistant (Days)
Posted on: 13-09-2024 00:00
Virtual Special Education Teacher
Posted on: 13-09-2024 00:00
Mompreneur - Airbnb Specialist
Posted on: 13-09-2024 00:00
Mompreneur - Airbnb Specialist
Posted on: 13-09-2024 00:00
Account Executive (SF Remote)
Posted on: 13-09-2024 00:00
Manager, Member Services (Remote)
Posted on: 13-09-2024 00:00
Customer Care Representative 10/11
Posted on: 13-09-2024 00:00
Manufacturing / Production Supervisor
Posted on: 13-09-2024 00:00
Director, Product Design (UX) ? Emerging Experiences(Remote Or Hybrid)
Posted on: 09-10-2024 00:00
Remote QuickBooks Part-time Bookkeeper | Flexible WFH
Posted on: 16-11-2024 19:13
Inside Sales Representative (Remote - Western Region)
Posted on: 09-07-2024 07:20
Remote UX Designer Job for K-12 Education Industry (Part-time)
Posted on: 13-08-2024 00:00
Chat Sales Representative
Posted on: 25-08-2024 00:00
ENERGY SERVICES DATA ENTRY CLERK (Typist) - Remote | WFH
Posted on: 16-07-2024 18:40
Customer Experience Specialist - Work from Home
Posted on: 16-07-2024 18:45
Front End Entry Level
Posted on: 22-11-2024 05:34
(Part Time Remote Jobs) Apple Home Advisor Job $25/Hour ? WFH Job
Posted on: 31-01-2025 10:02
$17 ? $19/hour Work from Home Experienced Medical Claims Representative***San Antonio, TX***
Posted on: 28-08-2024 00:00