Call Center Representative

Remote, USA Full-time Posted 2025-03-15

The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.
Inbound Calls
? Processes a high volume of incoming routine calls.
? Provides responsive assistance to homeowner, lender, and third party calls regarding various tax inquiries for outsourced customers at first resolution.
? Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns.
? Communicates status of assignments to the Lead or Supervisor.

Tax Research
? Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
? Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.
? Calls... back homeowner as necessary, once research is complete.

Teamwork
? Ensures customer SLA?s are maintained.

This position will perform other duties as assigned based on the needs of the department.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Employee assistance program
? Health insurance
? Paid time off
? Vision insurance

Schedule:
? Monday to Friday

Work Location: Remote

Apply Job!

Apply for the Job

Call Center Representative

Similar Remote Jobs

Call Center Representative

Live Chat Specialist

Customer Service Representative

Front Desk Receptionist

Data Entry Operator

Remote Pharmacy Technician

Remote English Teacher

Guest Experience Manager

Customer Service Representative

Virtual Chat Assistant

Student Volunteer Trainee (Summer 2024) Remote Eligible

Commercial Strategy Associate - Full-Time (January & Summer 2024...

Amazon Customer Service Jobs ? Online Remote Job

Work From Home Receptionist (Remote)

Lead Data Analyst

Data Entry Clerk Work From Home - Part Time Focus Group Panelists (Immediate Start)

Data Entry Operator

Purified Water Specialist

Sales Representative-Mandarin required

California Special Education Case Manager Work from Home