Remote Customer Success Representative
Job Title: Remote Customer Success Representative
Job type: Full-Time 30-40 hours/week (Contractor)
Location: Remote
Intended Start Date: ASAP
Who We Are:
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children?s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.
Your Role:
Think Academy U.S. is seeking an enthusiastic Customer Success Representative to provide amazing customer experiences by supporting and consulting our potential and current parent-clients. As part of our... Customer Success team, you will be able to have the opportunity to build scalable systems and processes for a great customer journey.
As a Customer Success Representative your responsibilities include:
? Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
? Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
? Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
? Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.
Work Hours:
? 8:30am - 5:30pm (Pacific Time)
What We?re Looking For:
? Previous customer service or customer facing related experience is highly desired.
? Passion for learning and excitement to grow by tackling challenges head-on within a team.
? Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs.
? Comfortable working in a remote, fast-paced, and dynamic environment.
? Quick and clear in communication, with a knack for timely responses.
? Fluency in Mandarin (speaking, reading, and writing) is essential.
Pay & Benefits:
? Flexible Remote Work: Work from anywhere that suits you best!
? Performance-Based Commission: Rewarding hard work with extra earnings.
? Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
? Pay: $18-$20/hr
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
Similar Remote Jobs
Remote Customer Success Representative
Posted on: 11-09-2024 00:00
Senior Amazon PPC Strategist
Posted on: 11-09-2024 00:00
Fully Remote Executive Assistant
Posted on: 11-09-2024 00:00
Automotive Detailer- Bartlesville, OK
Posted on: 11-09-2024 00:00
Personal Assistant - Remote
Posted on: 11-09-2024 00:00
Remote - Data Analyst
Posted on: 11-09-2024 00:00
Virtual Administrative Assistant/Customer Service
Posted on: 11-09-2024 00:00
Intake Specialist (Night shifts)
Posted on: 11-09-2024 00:00
Remote Call Center/Outbound Sales
Posted on: 11-09-2024 00:00
Work From Home Receptionist
Posted on: 11-09-2024 00:00
Delta Airlines Remote Customer Support Positions – Apply Now
Posted on: 12-09-2024 00:00
Amazon Jobs at Home - Office Associate (Work from Home)
Posted on: 16-07-2024 18:38
Remote Customer Service Rep - Contractor Role in the US - $14 to $20 per hour - WEEKLY PAY - Omni - 2122
Posted on: 13-12-2024 17:48
Amazon online jobs work from home no experience
Posted on: 20-01-2025 00:00
Chewy Remote Jobs Customer support (Work From Home )
Posted on: 14-02-2025 07:17
Fedex Data Entry Remote Jobs ? Experience Indeed
Posted on: 16-07-2024 19:02
Manager, Solution Architect
Posted on: 07-10-2024 00:00
(Part Time/Entry Level) UPS Remote Data Entry Jobs ? Start Today
Posted on: 21-02-2025 00:00
Full Time Center Associate
Posted on: 24-01-2025 04:50
Amazon Product Testers Job Work from Home - Remote
Posted on: 23-01-2025 00:00