Remote Microsoft Support Technician
Remote, USA
Full-time
Posted 2025-03-15
Job Purpose: The Technical Microsoft Support Technician ?will work as a member of the CallTower?s Microsoft Technical Support Team. The position is responsible for managing support cases for CallTower?s suite of products, namely Microsoft Teams and Office 365, as well as providing timely customer communication. The technician will work collaboratively with fellow team members to take a holistic... approach to customer technical support issues. The position will escalate to Sr. Technical Support Technicians/Support Engineers to resolve issues. Potential candidates must be CallTower dedicated, action oriented and smart and inquisitive. Duties: ? Manage and troubleshoot, high profile and difficult technical issues. Working issues to resolution and achieving customer satisfaction ? Specialize in working issues for CallTower?s hosted platforms ? Provide updates to customers and management on the status of urgent and high-profile issues ? Interact and escalate issues with CallTower?s vendors and third-party groups ? Provide accurate and timely updates to our customers and document all updates in the customer's cases on CallTower?s CRM tool (Salesforce) ? Develop and maintain training for team members for their professional growth and expertise ? Understand and diagnose issues related to user configuration, network and security settings, server administration, hardware/software failures, and VoIP issues ? Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization ? Document and publish processes and procedures in CallTower?s Solution Center ? Any other duties as assigned by management Skills/Qualifications: To perform this job successfully, individuals must be able to perform each essential duty satisfactorily based on company standards. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the job successfully. ? 1+ years? experience working with VoIP or Microsoft Teams (Preferred) ? 2+ years? experience in a technical support environment ? Associates Degree or equivalent experience ? Technical writing experience ? Hold or commitment to obtain an industry recognized certification (MS-102, MS 900, MS700, SIP School) within six months of hire date ? Must have exceptional interpersonal and communication skills ? Must be fluent in English (spoken and written
Similar Remote Jobs
Remote Microsoft Support Technician
Posted on: 11-07-2024 07:46
Clinical Denials & Appeals Specialist - Registered Nurse (Remote)
Posted on: 11-07-2024 07:46
Remote Data Entry Clerk/Administrator (Part-Time) at FedEx
Posted on: 11-07-2024 07:46
Costco Travel Reservation Agent - Starting January 2024
Posted on: 11-07-2024 07:46
(Online Virtual Remote Job) Ups Data Entry Work From Home Jobs ?...
Posted on: 11-07-2024 07:46
Delta Airlines Careers Remote( Customer service )
Posted on: 11-07-2024 07:46
Delta Airlines Careers Remote( Customer service )
Posted on: 11-07-2024 07:46
Online Customer Service Specialist
Posted on: 11-07-2024 07:46
Remote Data Entry Associate (Remote)
Posted on: 11-07-2024 07:46
Customer Support Specialist
Posted on: 11-07-2024 07:46
Hobby Lobby Jobs (Customer Support Job)
Posted on: 04-07-2024 08:16
Remote Administrative Assistant
Posted on: 21-08-2024 00:00
[Entry Level/No Experience] Amazon Work from Home Jobs
Posted on: 16-07-2024 18:44
Customer Experience Concierge Centurion Lounge - DFW
Posted on: 20-01-2025 00:00
YOUTUBE CONTENT CREATOR [ON CAMERA]
Posted on: 13-09-2024 00:00
Customer Support Associate
Posted on: 23-09-2024 00:00
Amazon Work At Home (Data Entry) Jobs No Experience
Posted on: 27-08-2024 00:00
**Amazon Work From Home Opportunity for 12th Pass Candidates**
Posted on: 13-09-2024 00:00
Netflix Careers, Jobs.Netflix.Com Tagger $21/Hour
Posted on: 16-07-2024 18:37
Patent Attorney / Patent Agent / Remote / Small Book / MA -04
Posted on: 28-01-2025 06:22