Chat Support Specialist - Remote/Office
About us:
IBC - Industrial Supply Plus, Inc. is an industry-leading provider of superior quality industrial supplies, delivering unparalleled customer service. Our global network of industry professionals collaborate to drive innovation and provide value to our clients across the globe...
The Opportunity:
We are seeking an entry-level Chat Support Specialist to bolster our customer service offerings. Whether remotely or in office, the Chat Support Specialist is responsible for answering inquiries, solving problems, and delivering a top-notch customer experience via our chat platform. This position requires a keen attention to detail, excellent communication skills, and a passion for helping others.
Job Responsibilities: ? Respond to customer inquiries via chat: provide product information, address service-related issues, and handle general queries. ? Collaborate cross-functionally with teams to ensure seamless customer service is provided. ? Document customer interactions and escalate issues to appropriate teams when necessary. ? Gather and report customer feedback to help enhance our products and services. ? Stay updated about our current and new products to ensure accurate delivery of service information.
Desired Qualifications: ? Excellent written communication and comprehension skills. ? Problem-solving skills, with a focus on resolution and customer satisfaction. ? Experience with customer support software, databases, and tools. ? Flexibility to work varying shifts
Nice-To-Haves:
? Experience providing remote customer support.
? Fast typing speed.
This is a remote position
Similar Remote Jobs
Chat Support Specialist - Remote/Office
Posted on: 07-09-2024 00:00
Customer Service Representative - Remote
Posted on: 07-09-2024 00:00
Entry Level Work From Home
Posted on: 07-09-2024 00:00
Work From Home Travel Associate
Posted on: 07-09-2024 00:00
Tourism Consultant: Work From Home
Posted on: 07-09-2024 00:00
Chat Support Specialist - Remote/Office
Posted on: 07-09-2024 00:00
Game Rant | Comment Moderator
Posted on: 07-09-2024 00:00
Game Rant | Comment Moderator
Posted on: 07-09-2024 00:00
Sales Professional-Flexible Hours-Work from Home
Posted on: 07-09-2024 00:00
XDA - Computing Product Reviewer
Posted on: 07-09-2024 00:00
Southwest Airlines Work From Home (Full Time Jobs, Remote) $32/Hour
Posted on: 14-02-2025 07:18
Work From Home In A Flexible Sales Role With Unlimited Earning Potential And Full Training Support
Posted on: 06-12-2024 06:00
Fully Remote - Customer Service Representative
Posted on: 20-08-2024 00:00
Senior Analyst, Tax
Posted on: 20-08-2024 00:00
Call Center Representative Agent Work From Home - Part Time Focus...
Posted on: 16-07-2024 18:56
Flight Cabin Service Attendant
Posted on: 19-09-2024 00:00
REMOTE Customer Service/Sales Representative
Posted on: 10-10-2024 00:00
Data Entry Specialist - Remote
Posted on: 28-01-2025 06:21
Remote and Part-Time Freelance IT Business Development Consultants - anywhere in US
Posted on: 06-10-2024 00:00
Delivery Opportunities - United States
Posted on: 11-12-2024 17:45