Remote Customer Service Representative
Job Description
? Deliver the highest level of customer service experience
? Answer customer calls
? Reset Passwords
? Assist with creating accounts
? Uploading documents
? Answering general questions
? Engage with customers over the phone and reply to online chat inquiries
? Help customers manage their accounts
? Verify eligibility for coverages/review healthcare options etc.
Additional Skills & Qualifications
? Must be able to provide your own computer/laptop with working camera for the first 3 weeks of training.
? After, customer service at a high level, and call center is preferred but they are open to a professional retail/food service background
? High level food service/retail background required.
? Must have high speed reliable Internet (35mbps Download speed or better)
? Must score at least 70 on Internet Basics Assessment
? Must not have any requested time off including Doctor Appointments during the 3 weeks of training.
? Must be able to troubleshoot issues they face with... equipment while working from home (Internet Familiarization Assessment required
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