Remote Live Chat Specialist

? *Job Title:** Remote Live Chat Specialist? *Company:** Fiserv? *Location:** Charlotte, North Carolina, US...? *Job Type:** Part-time? *Seniority:** Associate Level? *Years of Experience:** 3+? *Overview:**At Fiserv, we strive to create seamless interactions between businesses and their clients. We?re looking for a dedicated and driven Remote Live Chat Specialist to join our dynamic team. If you possess excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you!? *Key Responsibilities:**
• **Customer Engagement:** Provide real-time assistance to customers via live chat on our platform, ensuring a friendly and efficient service experience.
• **Issue Resolution:** Analyze customer queries and issues, providing accurate solutions or guidance efficiently, while ensuring the optimal customer journey.
• **Feedback Management:** Collect, track, and report customer feedback and trends to upper management to assist in service improvement.
• **Collaboration:** Work closely with other departments including support, sales, and technical teams to resolve issues and enhance customer satisfaction.
• **Knowledge Maintenance:** Keep up-to-date with product changes, policies, and procedural updates to provide accurate information to customers.
• **Documentation:** Maintain detailed records of customer interactions and transactions in our CRM system to facilitate follow-up and issue tracking.
• **Performance Metrics:** Meet or exceed service level agreements (SLAs) and performance metrics set by the team lead or department head.
• **Training Participation:** Engage in ongoing training and development sessions to enhance skills and maintain a high level of expertise on products and services.
? *Requirements:**
• **Experience:** A minimum of 3 years of experience in a customer service, support, or chat specialist role in a remote or virtual environment.
• **Education:** High school diploma or equivalent is required; further education in a relevant field is a plus.
• **Technical Skills:** Proficient in using live chat software, CRM systems, and basic troubleshooting methods. Familiarity with financial services is an asset.
• **Personality Traits:** Must be dedicated and driven to provide exceptional service and meet organizational goals.
• **Soft Skills:** Strong critical thinking and analytical abilities are essential for assessing complex customer requests and deriving effective solutions.
• **Communication Skills:** Excellent written and verbal communication skills, with a focus on empathy while handling customer inquiries or complaints.
• **Time Management:** Strong organizational skills with the ability to manage multiple tasks simultaneously while working in a fast-paced environment.
? *Benefits:**
• Competitive hourly wage
• Relocation allowance for qualified candidates
• Paid sick leave for part-time employees
• Free food options within the workplace
? *Working Environment:**At Fiserv, we believe in building strong connections, treating our colleagues like an extended family. We foster an environment that promotes teamwork, collaboration, and a shared commitment to excellence. Join us and be a part of a community that values innovation and professional growth.? *Application Deadline:**Please submit your application by September 19, 2024.? *Equal Opportunity Statement:**Fiserv is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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