Customer Care Representative, Remote Customer Care - Amazon Pharmacy
? High school diploma or equivalent (must be 18 years of age or older)
? 6+ months of professional experience working with computer and web-based tools
? Experience multitasking with phone and computer skills...
? Submit and pass a pre-employment drug test in order to be considered
As a Customer Care Representative, you will play an essential role in empowering our customers to
take their medications and achieve better overall wellness.
This position is fully remote and you'll be working from home virtually. This role will require you
to work a variable reduced hour schedule that may start and end outside of normal business
hours. This position is 40 hours per week, but may require additional or fewer hours due to
business requirements.
#everydaybetter
Key job responsibilities
? Virtually assist customers and other advisors over the phone, email, and on the web with
billing/insurance verification, product, or service questions
? Manage both inbound and outbound calls
? Proactively identify solutions to questions you anticipate our customers having in each
interaction
? Take a hands-on approach to resolving every issue, owning it from start to finish or partnering
with pharmacist and pharmacy staff if clinical advisement is necessary
? Provide best-in-class service experience for our customers while working in a fast-paced
environment
? Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
? Provide our customers with technical support when navigating pharmacy.amazon.com
? Serve customers in a timely manner to ensure we are maximizing our relationship with them
? Understand each interaction is about more than solving a single problem, but an opportunity to
build a long-term relationship
? Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy
? 1+ year of relevant phone or email customer service experience
? Excellent communication skills (spoken and written)
? Experience working in a customer service or call center
? Experience working in healthcare environment
? Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
? Demonstrated ability to work as a team member
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us
Similar Remote Jobs
Customer Care Representative, Remote Customer Care - Amazon Pharmacy
Posted on: 04-09-2024 00:00
Customer Service Advocate - Work from home - Remote
Posted on: 04-09-2024 00:00
Flexible Part-Time Remote Jobs for Retirees at SilverTech Solutions
Posted on: 04-09-2024 00:00
Top Data Entry Companies Hiring Now: Explore Career Opportunities
Posted on: 04-09-2024 00:00
Best Part-Time Work from Home Jobs 2022 at RemoteWave
Posted on: 04-09-2024 00:00
Part-Time Online Jobs at Home ? Virtual Solutions Inc.
Posted on: 04-09-2024 00:00
Evening Part-Time Work from Home Opportunities at Imaginary Solutions
Posted on: 04-09-2024 00:00
Seasonal Part-Time Remote Customer Service Representative at Imaginary Solutions
Posted on: 04-09-2024 00:00
Part-Time Evening Remote Customer Service Representative at Imaginary Company
Posted on: 04-09-2024 00:00
Remote Entry-Level Data Entry Specialist ? Full-Time ? $30,000-$35,000/year
Posted on: 04-09-2024 00:00
Account Manager - Retention Specialist - US Remote
Posted on: 31-01-2025 10:03
Southwest Airlines Flight Attendant Flexible Shifts Paid Training
Posted on: 12-09-2024 00:00
(Remote Jobs No Experience) Amazon Remote Jobs Data Entry Work From Home, Amazon Jobs
Posted on: 11-11-2024 03:52
Online Chat Jobs At Aerojet Rocketdyne No Experience - Part-Time
Posted on: 05-01-2025 17:58
(Seeking New Talent) Walmart Remote Online Shopping Assistant ? Apply Now
Posted on: 31-01-2025 10:01
CDI Second Level Reviewer - Clinical Documentation Integrity | Remote WFH
Posted on: 22-09-2024 00:00
Healthcare Sales (Remote)
Posted on: 31-07-2024 19:11
Virtual Data Entry Associate Job at FocusGroupPanel in Salisbury
Posted on: 02-12-2024 03:11
Senior Quality Specialist - Remote - Invitae
Posted on: 16-11-2024 00:00
Software Engineer SAP SD - Sales Parts Logistics (w/m/x)
Posted on: 19-08-2024 00:00