Customer Success Representative
ApprentiScope is a young, fast-growing software company focused on developing solutions to help our customers effectively scale their Apprenticeship and Work-Based Learning programs. Our platform enables everyone from Fortune 10 companies to top-tier universities and government agencies to meet their talent needs.
We are currently seeking a Customer Success Specialist who will help craft the... company's customer success strategies and build strong relationships with customers to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.
Objectives of this Role
? Work with customers to resolve support tickets in a timely and professional manner
? Manage new customer account setup and data migration tasks
? Update and improve Knowlege Base articles using learnings from customer interactions
? Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
? Maintain existing customer success metrics and data
Required Skills and Qualifications
? Strong verbal and written communication and project management skills
? Strong data entry, analysis, and spreadsheet (Excel & Sheets) skills
? Analytical and process-oriented mindset
? Comfortable working across multiple departments in a deadline-driven environment
? Active team player, self-starter, and multitasker who can quickly adjust priorities
Preferred Qualifications
? Knowledge of Hubspot and customer support tools
? Project management experience is a plus
By clicking apply you are agreeing to opt into email and text message outreach.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
? Dental insurance
? Health insurance
? Paid time off
? Parental leave
? Vision insurance
Schedule:
? Monday to Friday
People with a criminal record are encouraged to apply
Application Question(s):
? What interests you most about working at ApprentiScope?
? Given your experience & skills, why do you think you'd be a good fit for this position?
Work Location: Remote
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