Call Center Representative - REMOTE
Remote, USA
Full-time
Posted 2025-03-14
As a Remote Call Center Representative, you will be the primary point of contact for our customers, providing exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will handle a high volume of inbound and outbound calls, emails, and chat interactions in a professional and courteous manner. Key Responsibilities: ? Customer... Interaction: ? Answer inbound calls, emails, and chat messages from customers promptly and professionally. ? Make outbound calls to follow up with customers or provide information as needed. ? Provide accurate information about products, services, and policies. ? Handle customer complaints and issues with patience and empathy, aiming for first-call resolution. ? Problem Solving: ? Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary. ? Document and track customer interactions and issues using the company's CRM system. ? Follow up with customers to ensure their issues are resolved and they are satisfied with the service. ? Sales Support: ? Identify opportunities to upsell or cross-sell products and services. ? Assist customers with the purchasing process and provide product recommendations. ? Administrative Tasks: ? Maintain accurate records of customer interactions and transactions. ? Adhere to company policies, procedures, and guidelines. ? Participate in training sessions and team meetings to stay updated on products, services, and best practices. ? Performance Metrics: ? Meet or exceed performance targets, including call handling time, customer satisfaction scores, and sales goals. ? Provide feedback to improve processes and enhance customer experience.
Qualifications: ? Education: High school diploma or equivalent required; college degree preferred. ? Experience: Previous experience in a call center, customer service, or sales role preferred. ? Skills: ? Excellent communication skills, both verbal and written. ? Strong problem-solving and troubleshooting abilities. ? Ability to handle stressful situations and difficult customers with patience and professionalism. ? Proficiency in using computers, CRM software, and other relevant technology. ? Strong organizational skills and attention to detail
Similar Remote Jobs
Call Center Representative - REMOTE
Posted on: 28-08-2024 00:00
HR Call Center Representative *REMOTE
Posted on: 28-08-2024 00:00
Patient Service Representative - Remote
Posted on: 28-08-2024 00:00
Apple At Home Advisor Job
Posted on: 28-08-2024 00:00
Part-Time College of IST Assistant
Posted on: 28-08-2024 00:00
Remote Entry Level Benefits Rep
Posted on: 28-08-2024 00:00
Self-Pay Collector-Remote (Local to Utah/Idaho)
Posted on: 28-08-2024 00:00
Remote Labor Union Benefit Rep
Posted on: 28-08-2024 00:00
Google Cloud Developer - (Remote)
Posted on: 28-08-2024 00:00
Online Order Filling Team Associate
Posted on: 28-08-2024 00:00
Access Services Assistant (Part-Time/Weekend) - East Falls
Posted on: 16-11-2024 00:00
Sr Program & Curriculum Specialist, Pharmacy Technician
Posted on: 31-01-2025 10:00
Exciting Opportunity: Join DoorDash Customer Care Canada Team
Posted on: 22-10-2024 05:28
Amazon Dedicated Cloud Engineer
Posted on: 16-07-2024 18:53
Remote Administrative Assistant for IT Operations Support
Posted on: 21-02-2025 00:00
Executive Team Lead Assets Protection (Assistant Manager AP...
Posted on: 16-07-2024 19:01
Part Time Sales Representative ? Work from Home Remotely
Posted on: 05-01-2025 17:58
Senior FAE Manager/ Director-Haptics
Posted on: 31-07-2024 19:11
Customer Service Receptionist
Posted on: 26-09-2024 00:00
Data Scientist Jobs
Posted on: 31-01-2025 09:56