Call Center Representative - REMOTE
Remote, USA
Full-time
Posted 2025-03-14
As a Remote Call Center Representative, you will be the primary point of contact for our customers, providing exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will handle a high volume of inbound and outbound calls, emails, and chat interactions in a professional and courteous manner. Key Responsibilities: ? Customer... Interaction: ? Answer inbound calls, emails, and chat messages from customers promptly and professionally. ? Make outbound calls to follow up with customers or provide information as needed. ? Provide accurate information about products, services, and policies. ? Handle customer complaints and issues with patience and empathy, aiming for first-call resolution. ? Problem Solving: ? Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary. ? Document and track customer interactions and issues using the company's CRM system. ? Follow up with customers to ensure their issues are resolved and they are satisfied with the service. ? Sales Support: ? Identify opportunities to upsell or cross-sell products and services. ? Assist customers with the purchasing process and provide product recommendations. ? Administrative Tasks: ? Maintain accurate records of customer interactions and transactions. ? Adhere to company policies, procedures, and guidelines. ? Participate in training sessions and team meetings to stay updated on products, services, and best practices. ? Performance Metrics: ? Meet or exceed performance targets, including call handling time, customer satisfaction scores, and sales goals. ? Provide feedback to improve processes and enhance customer experience.
Qualifications: ? Education: High school diploma or equivalent required; college degree preferred. ? Experience: Previous experience in a call center, customer service, or sales role preferred. ? Skills: ? Excellent communication skills, both verbal and written. ? Strong problem-solving and troubleshooting abilities. ? Ability to handle stressful situations and difficult customers with patience and professionalism. ? Proficiency in using computers, CRM software, and other relevant technology. ? Strong organizational skills and attention to detail
Similar Remote Jobs
Call Center Representative - REMOTE
Posted on: 28-08-2024 00:00
HR Call Center Representative *REMOTE
Posted on: 28-08-2024 00:00
Patient Service Representative - Remote
Posted on: 28-08-2024 00:00
Apple At Home Advisor Job
Posted on: 28-08-2024 00:00
Part-Time College of IST Assistant
Posted on: 28-08-2024 00:00
Remote Entry Level Benefits Rep
Posted on: 28-08-2024 00:00
Self-Pay Collector-Remote (Local to Utah/Idaho)
Posted on: 28-08-2024 00:00
Remote Labor Union Benefit Rep
Posted on: 28-08-2024 00:00
Google Cloud Developer - (Remote)
Posted on: 28-08-2024 00:00
Online Order Filling Team Associate
Posted on: 28-08-2024 00:00
(Online Remote Jobs) Ups Data Entry Jobs No Experience ? Hiring Now ? Hire Me Remotely
Posted on: 13-08-2024 00:00
Client Services Assistant Account Manager - Remote
Posted on: 03-09-2024 00:00
Seasonal Retail Stocking Associate - Part-Time
Posted on: 26-09-2024 00:00
Full Time (24-25 School Year) Virtual Special Education Teaching Job in Georgia
Posted on: 02-08-2024 17:48
Conveyancer, Consultancy options
Posted on: 08-11-2024 05:09
Senior Analyst - Cyber Intelligence (Remote)
Posted on: 31-01-2025 09:59
Senior Finance Specialist | UK Property & Maintenance
Posted on: 09-10-2024 00:00
Amazon Advertising Manager (PPC/DSP)
Posted on: 16-07-2024 18:38
Director, Marketing Planning And Strategy - Walmart Connect
Posted on: 20-01-2025 00:00
Call Center Representative - Remote
Posted on: 11-12-2024 17:45