Call Center Representative - REMOTE
Remote, USA
Full-time
Posted 2025-03-15
As a Remote Call Center Representative, you will be the primary point of contact for our customers, providing exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will handle a high volume of inbound and outbound calls, emails, and chat interactions in a professional and courteous manner. Key Responsibilities: ? Customer... Interaction: ? Answer inbound calls, emails, and chat messages from customers promptly and professionally. ? Make outbound calls to follow up with customers or provide information as needed. ? Provide accurate information about products, services, and policies. ? Handle customer complaints and issues with patience and empathy, aiming for first-call resolution. ? Problem Solving: ? Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary. ? Document and track customer interactions and issues using the company's CRM system. ? Follow up with customers to ensure their issues are resolved and they are satisfied with the service. ? Sales Support: ? Identify opportunities to upsell or cross-sell products and services. ? Assist customers with the purchasing process and provide product recommendations. ? Administrative Tasks: ? Maintain accurate records of customer interactions and transactions. ? Adhere to company policies, procedures, and guidelines. ? Participate in training sessions and team meetings to stay updated on products, services, and best practices. ? Performance Metrics: ? Meet or exceed performance targets, including call handling time, customer satisfaction scores, and sales goals. ? Provide feedback to improve processes and enhance customer experience.
Qualifications: ? Education: High school diploma or equivalent required; college degree preferred. ? Experience: Previous experience in a call center, customer service, or sales role preferred. ? Skills: ? Excellent communication skills, both verbal and written. ? Strong problem-solving and troubleshooting abilities. ? Ability to handle stressful situations and difficult customers with patience and professionalism. ? Proficiency in using computers, CRM software, and other relevant technology. ? Strong organizational skills and attention to detail
Similar Remote Jobs
Call Center Representative - REMOTE
Posted on: 28-08-2024 00:00
HR Call Center Representative *REMOTE
Posted on: 28-08-2024 00:00
Patient Service Representative - Remote
Posted on: 28-08-2024 00:00
Apple At Home Advisor Job
Posted on: 28-08-2024 00:00
Part-Time College of IST Assistant
Posted on: 28-08-2024 00:00
Remote Entry Level Benefits Rep
Posted on: 28-08-2024 00:00
Self-Pay Collector-Remote (Local to Utah/Idaho)
Posted on: 28-08-2024 00:00
Remote Labor Union Benefit Rep
Posted on: 28-08-2024 00:00
Google Cloud Developer - (Remote)
Posted on: 28-08-2024 00:00
Online Order Filling Team Associate
Posted on: 28-08-2024 00:00
Social Media Manager
Posted on: 14-02-2025 07:18
[Hiring] Front End Developer @Coalition Technologies
Posted on: 21-11-2024 08:14
Peer Support Specialist - Telehealth
Posted on: 31-01-2025 09:58
Sales & Customer Service- Remote
Posted on: 25-11-2024 05:19
Amazon Work from Home Data Entry Jobs in United States
Posted on: 23-01-2025 00:00
Remote Special Ed Teacher in Milwaukee, WI - Empowering Students in Cream City
Posted on: 25-10-2024 07:25
Remote Sales Positions: Work Where You Want, When You Want
Posted on: 17-12-2024 18:02
Teleperformance Remote Data Entry Jobs - No Experience Needed
Posted on: 14-08-2024 00:00
Online Order Filling Team Associate
Posted on: 22-11-2024 05:34
WFM-[Data Entry] Remote Jobs for Amazon – Flexible Schedule
Posted on: 19-09-2024 00:00