Call Center Representative (Remote)
Job Summary:
We are seeking a dedicated and empathetic Customer Service Representative / Call Center Agent to join our team. The ideal candidate will handle customer inquiries, resolve issues, and provide excellent service via phone, email, and chat...
Key Responsibilities: ? Answer incoming calls and respond to customer emails and chats promptly. ? Resolve customer complaints and issues efficiently and courteously. ? Provide accurate information about products and services. ? Maintain customer records by updating account information. ? Follow communication procedures, guidelines, and policies. ? Escalate unresolved issues to appropriate teams for further assistance. ? Meet personal/team targets and call handling quotas.
Requirements: ? High school diploma or equivalent. ? Proven customer support experience or experience as a client service representative. ? Strong phone contact handling skills and active listening. ? Familiarity with CRM systems and practices. ? Good knowledge of Microsoft Excel. ? Excellent communication and presentation skills. ? Ability to multi-task, prioritize, and manage time effectively. ? Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling. ? Willing to work in 24/7 environment and sign a service agreement as per company norms. ? Ability to work in flexible work schedule, including holidays & weekends
Job Types: Full-time, Contract
Pay: $13.50 per hour
Expected hours: 40 per week
Benefits:
? Dental insurance
? Vision insurance
? Work from home
Schedule:
? 8 hour shift
? Day shift
? Monday to Friday
? Weekends as needed
Education:
? High school or equivalent (Preferred)
Experience:
? Call center: 1 year (Preferred)
? Customer service: 1 year (Preferred)
? Medical / health care domain: 1 year (Preferred)
? Microsoft Excel: 1 year (Preferred)
? spreadsheet in excel: 1 year (Preferred)
? inbound/Outbound calling: 1 year (Preferred)
Work Location: Remote
Similar Remote Jobs
Call Center Representative (Remote)
Posted on: 28-08-2024 00:00
Web Chat Sales Consultant
Posted on: 28-08-2024 00:00
Google Cloud Platform Engineer
Posted on: 28-08-2024 00:00
Patient Care Pharmacy Technician
Posted on: 28-08-2024 00:00
CDL Class A Driver
Posted on: 28-08-2024 00:00
Remote Insurance Transcription Specialist
Posted on: 28-08-2024 00:00
Entry-Level Online Office Assistant
Posted on: 28-08-2024 00:00
Part-Time Payroll Assistant (Remote)
Posted on: 28-08-2024 00:00
REMOTE - ETL Tester
Posted on: 28-08-2024 00:00
Virtual Tutor and Educator
Posted on: 28-08-2024 00:00
Online Science Teacher (Secondary Schools)
Posted on: 16-07-2024 18:35
Disney Jobs Remote :: Us $24Hr
Posted on: 15-10-2024 08:31
Doordash Work From Home Jobs(Data, Remote, Entry Level) $350/Day
Posted on: 06-02-2025 00:00
?? Dream Job Alert: Work from Anywhere as a Remote Travel Agent - T
Posted on: 23-02-2025 00:00
Quality and Workforce Management Analyst
Posted on: 16-07-2024 18:41
Remote Virtual Assistant Jobs
Posted on: 18-02-2025 03:58
Scheduling Assistant - Entry Level
Posted on: 05-02-2025 00:00
Live Chat Support Specialist
Posted on: 13-12-2024 17:48
Virtual Data Entry Operator ? Entry Level $16/Hour
Posted on: 15-09-2024 00:00
Blue Cross Data Entry Remote Jobs (Full Time, Part Time)
Posted on: 22-07-2024 03:03