IT Support Specialist
Description:
Wellbox is a growing healthcare company dedicated to helping people live healthier, happier lives. We do this by providing comprehensive and preventative virtual care solutions delivered by an elite team of experienced nurses. Their ability to create positive healthcare experiences and empower people in their health journeys allows us to improve clinical outcomes...
Without these incredible team members, we wouldn?t be able to make the positive impact we do. Their consistent efforts in supporting, encouraging, and caring for our patients, especially during these uncertain times, while giving them personalized care truly make a difference. If this mission resonates with you, we invite you to join us.
Position Summary:
The IT Support Specialist provides remote technical assistance and support to end users related to computer systems, hardware, or software. This position is primarily remote however periodic work in the office is required for computer setup, shipping and receiving equipment, inventory, and performing hardware maintenance and repairs. We observe safe practices and social distancing while working in the office.
Essential Functions:
? Monitor and manage tickets in a centralized issue-tracking system
? Respond to queries either in person, over the phone, email and messaging
? Follow up to ensure the issue has been resolved
? Gain feedback from users about computer usage
? Provide IT orientation to new users as part of the onboarding process
? Write and update documentation and training materials
? Install, modify, and repair computer hardware and software
? Install computer peripherals for users
? Manage and monitor internal assets to ensure accurate inventory records
? Maintain daily performance of computer systems
? Inform management of recurring problems
? Coordinate with other teams as required for escalation and assistance
Required Education and Experience:
? Associate degree in computer science or a related field or
? 1 or more years of Helpdesk experience.
? Industry-recognized certifications like CompTIA A+ or similar certifications are preferred.
? Ability to diagnose and resolve basic computer/technical issues.
? Excellent verbal and written communication skills.
? Keen attention to detail, memory of patterns, and interest in problem-solving.
? Interest in continuous learning and self-guided training and skill improvement
Similar Remote Jobs
IT Support Specialist
Posted on: 27-08-2024 00:00
Member Service Representative
Posted on: 27-08-2024 00:00
Claim Benefit Specialist
Posted on: 27-08-2024 00:00
Remote Customer Sales
Posted on: 27-08-2024 00:00
Retail Sales Associate
Posted on: 27-08-2024 00:00
Field Inspector (Part-Time)
Posted on: 27-08-2024 00:00
Remote Office Manager
Posted on: 27-08-2024 00:00
Call center rep
Posted on: 27-08-2024 00:00
Call center rep
Posted on: 27-08-2024 00:00
Customer Engagement Manager
Posted on: 27-08-2024 00:00
Restaurant Team Member - Cashier
Posted on: 30-10-2024 05:35
Sales Pipeline Manager (LinkedIn Sales Navigator)
Posted on: 25-11-2024 05:19
Amazon Data Entry Jobs from home - No Experience Needed
Posted on: 16-07-2024 19:07
UPS Remote Jobs (Data Entry, Full Time) ? Work From Home Jobs In Canada
Posted on: 19-11-2024 06:08
Honeymoon & Destination Wedding Travel Coordinator ? Work from Home
Posted on: 19-12-2024 18:04
Sr. Program Manager, HBS CSX, Heavy Bulky & Services Customer Experience
Posted on: 22-10-2024 05:26
Fully Remote Entry Level Job
Posted on: 20-01-2025 00:00
Data Entry Specialist (Remote Job)
Posted on: 02-02-2025 00:00
Strategic Account Executive SaaS Sales (Remote)
Posted on: 12-09-2024 00:00
Part-Time Research Assistant
Posted on: 13-09-2024 00:00