Customer Support Specialist
Description:
? Outstanding Service: Deliver exceptional customer support through various channels (phone, email, chat). First contact with customers and understand their needs.
? Help: Assist customers with basic inquiries and resolve issues related to our software. Inquiries come in through phone, email and chat. All using one system, intercom.
? Customer Support: Manage incoming customer inquiries and tickets efficiently using our Intercom ticketing system.
? Product Familiarization: Become a product expert in SwiftComply?s compliance software.
? Relationship Building: Create a positive first impression and foster strong customer relationships.
? Documentation: Maintain detailed records of customer interactions and feedback.
Requirements: ? Strong interpersonal and communication skills: You can effectively communicate complex information in a clear and concise manner, both verbally and written. ? Problem-solving abilities: You enjoy troubleshooting issues and finding solutions to... customer challenges. ? Attention to detail: You are organized and accurate in your work. ? Customer focus: You prioritize customer satisfaction and build strong relationships. ? Technical aptitude: A basic understanding of software applications is helpful. ? Experience in a customer support role: While not required, previous experience with Intercom or Water Compliance is beneficial
Benefits:
? Healthcare - we offer medical, dental, and vision insurance with an HSA option
? Life insurance - we offer free life insurance plan for you
? 401(k) - we provide pre-tax/roth options and the company makes a contribution equal to 3% of your compensation, regardless of your contribution amount
? Remote - we work remotely and provide a $1000 home office setup stipend
? Paid time off - we encourage you to take time for vacation, wellness day, etc, for a positive work-life balance and you get your birthday off
? Parental leave - we want you to enjoy some time with your new addition to the family with a 2 months paid leave
Similar Remote Jobs
Customer Support Specialist
Posted on: 27-08-2024 00:00
Executive Virtual Assistant
Posted on: 27-08-2024 00:00
Data Entry Specialist
Posted on: 27-08-2024 00:00
Entry Level Sales
Posted on: 27-08-2024 00:00
Remote Telehealth Nurse
Posted on: 27-08-2024 00:00
Retail Sales Person
Posted on: 27-08-2024 00:00
Technical Support Representative
Posted on: 27-08-2024 00:00
Remote Data Entry
Posted on: 27-08-2024 00:00
Part-Time Litigation Paralegal
Posted on: 27-08-2024 00:00
Senior account executive
Posted on: 27-08-2024 00:00
Senior Recruiter
Posted on: 16-07-2024 18:45
!!! Disney Remote Data Entry Legit, Disney Remote Jobs Entry Level $35 Hours
Posted on: 31-01-2025 10:02
Engagement Specialist, Apple Professional Services
Posted on: 20-01-2025 06:20
Amazon Customer Service ? Remote Positions Available
Posted on: 23-09-2024 00:00
SRE ? Site Reliability Engineer?
Posted on: 16-01-2025 19:16
KFC Team Member
Posted on: 07-12-2024 04:21
Middle Tier & Database Administrator (NIGHT SHIFT: 3x12 or 4x10) ? REMOTE OPTION - Oracle Saas Operations Engineering US Government
Posted on: 28-01-2025 06:22
Social media content moderator - onsite Job at Teleperformance USA in El Paso
Posted on: 19-02-2025 06:27
Amazon Data Entry Jobs From Home US $25/Hour
Posted on: 16-07-2024 18:40
Employee Relations Investigator, International Markets Central Investigations (IMCI)
Posted on: 12-12-2024 19:16