Customer Support Representative

Remote, USA Full-time Posted 2025-03-15

Description:
? Manage large amounts of incoming calls, emails, and live chat
? Handle customer concerns and provides appropriate solutions
? Identify and assess customer needs to achieve a high level of satisfaction
? Build sustainable relationships and trust with customer accounts through open and interactive communication
? Work on other service-related projects as they arise
? Support our West Coast clients

Requirements: ? 2+ years experience in a customer service role ? Excellent ability to clearly communicate through phone, email, and live chat ? High attention to detail with research and investigative skills ? Ability to multitask ? Able and willing to work the appropriate hours to support our West Coast clients ? Experience with Mac Operating systems, internet services, browser functions, and basic software applications ? SaaS experience a plus ? U.S. Citizen or Permanent Resident status required ? Visa Sponsorship not available

Benefits:
? Competitive benefits & PTO
? 401(k... with employer match
? Paid parental leave
? Wholesale discount to name brands
? Catered lunches & breakfasts
? Company happy hours and outings
? Casual office atmosphere & one block from Deep Ellum
? Fully stocked kitchen
? Commuter benefits

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Customer Support Representative

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