Lead Customer Experience Supervisor
Remote, USA
Full-time
Posted 2025-03-15
- *Overview:** As a Lead Customer Experience Supervisor at Teleperformance, you will play a key role in developing and implementing operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale. This is a 100% work-at-home position that requires strong leadership and communication skills. **Responsibilities:**? Develop and... implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale. * Manage compliance and reporting for all center operations, including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, and more. * Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency, and service quality excellence. * Promote the highest standards of ethical and professional conduct through demonstrated individual performance. * Thrive as a team player in a fast-paced, high-energy, change-oriented environment. * Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT, and the Client. * Performs other related duties and assignments as required. **Qualifications:**? Bachelor's degree from an accredited college or university or equivalent work experience? Medical Coding Certification is an added advantage. * Contact center leadership experience preferred? Currently a supervisor or above with excellent TOPS implementation skills? Experience managing programs with varying service objectives, agent skill requirements, and technical solutions. * Strong verbal, listening, and written communications skills required? Excellent attendance history is required. * Some travel may be required? Must have proficiency in Microsoft Office functions, including extended Outlook functions and complex Excel functions? *Benefits:**? Paid Training? Competitive Wages? Full Benefits (Medical, Dental, Vision, 401k and more)? Paid Time Off? Employee wellness and engagement program
Similar Remote Jobs
Lead Customer Experience Supervisor
Posted on: 27-08-2024 00:00
Sales Manager - Remote
Posted on: 27-08-2024 00:00
Remote Customer Service Representative
Posted on: 27-08-2024 00:00
Customer Support Quality Manager
Posted on: 27-08-2024 00:00
Customer Support Specialist (Remote)
Posted on: 27-08-2024 00:00
Student - Side Hustles
Posted on: 27-08-2024 00:00
$18/hr Remote Bilingual CSR
Posted on: 27-08-2024 00:00
Evening/Overnight Remote Moonlighting Opportunity
Posted on: 27-08-2024 00:00
Remote Customer Care Associate
Posted on: 27-08-2024 00:00
Virtual Customer Care Specialist
Posted on: 27-08-2024 00:00
Authentic Online Jobs No Experience Needed Start Today at $25-$35/hr
Posted on: 29-09-2024 00:00
Amazon Customer Support Jobs ? Remote Work
Posted on: 31-01-2025 09:59
Premier Support Analyst
Posted on: 03-09-2024 00:00
Phone App Testing Specialist ? Remote Work (No Experience Required)
Posted on: 31-10-2024 05:15
Night Shift Yard Jockey (CDLA)
Posted on: 26-09-2024 00:00
Join Apple as an At Home Advisor ? Empower Customers from Your Home
Posted on: 22-10-2024 05:27
Remote Team Member - No Experience Needed
Posted on: 29-09-2024 00:00
Delta Remote Live Chat Agent Jobs (No Experience Needed)
Posted on: 12-09-2024 00:00
Customer Support Representative ? Remote
Posted on: 18-09-2024 00:00
Sr Software Engineer (Front End)
Posted on: 23-10-2024 04:42