Lead Customer Experience Supervisor
Remote, USA
Full-time
Posted 2025-03-15
- *Overview:** As a Lead Customer Experience Supervisor at Teleperformance, you will play a key role in developing and implementing operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale. This is a 100% work-at-home position that requires strong leadership and communication skills. **Responsibilities:**? Develop and... implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale. * Manage compliance and reporting for all center operations, including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, and more. * Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency, and service quality excellence. * Promote the highest standards of ethical and professional conduct through demonstrated individual performance. * Thrive as a team player in a fast-paced, high-energy, change-oriented environment. * Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT, and the Client. * Performs other related duties and assignments as required. **Qualifications:**? Bachelor's degree from an accredited college or university or equivalent work experience? Medical Coding Certification is an added advantage. * Contact center leadership experience preferred? Currently a supervisor or above with excellent TOPS implementation skills? Experience managing programs with varying service objectives, agent skill requirements, and technical solutions. * Strong verbal, listening, and written communications skills required? Excellent attendance history is required. * Some travel may be required? Must have proficiency in Microsoft Office functions, including extended Outlook functions and complex Excel functions? *Benefits:**? Paid Training? Competitive Wages? Full Benefits (Medical, Dental, Vision, 401k and more)? Paid Time Off? Employee wellness and engagement program
Similar Remote Jobs
Lead Customer Experience Supervisor
Posted on: 27-08-2024 00:00
Sales Manager - Remote
Posted on: 27-08-2024 00:00
Remote Customer Service Representative
Posted on: 27-08-2024 00:00
Customer Support Quality Manager
Posted on: 27-08-2024 00:00
Customer Support Specialist (Remote)
Posted on: 27-08-2024 00:00
Student - Side Hustles
Posted on: 27-08-2024 00:00
$18/hr Remote Bilingual CSR
Posted on: 27-08-2024 00:00
Evening/Overnight Remote Moonlighting Opportunity
Posted on: 27-08-2024 00:00
Remote Customer Care Associate
Posted on: 27-08-2024 00:00
Virtual Customer Care Specialist
Posted on: 27-08-2024 00:00
Netflix Jobs No Experience Remote @ Latest Job For USA MySmartPros
Posted on: 07-11-2024 05:43
Costco Work From Home Positions ?MySmartPros
Posted on: 16-11-2024 19:13
Door to Door Sales Representative
Posted on: 31-01-2025 09:58
Licensed Clinical Social Worker- Telehealth
Posted on: 28-01-2025 06:21
Aetna Jobs In Columbus Ohio $28/Hour ? mysmartpros
Posted on: 14-10-2024 04:23
Sr. Analyst, Internal Controls
Posted on: 27-11-2024 06:06
Data Entry Specialist - Work from home (Remote)
Posted on: 27-11-2024 06:07
Intern - Analytics
Posted on: 21-11-2024 08:14
Technical Device Manager, Marcom
Posted on: 14-11-2024 08:01
Aetna Remote Jobs: Work from Home Opportunity
Posted on: 31-07-2024 19:11