Customer Service Representative- Remote
Job Purpose: To provide world-class customer service to customers, including Subscribers, Caregivers, Payers, Programs, Installers, Referral Sources and to internal Lifeline departments.
Major Responsibilities...
? Serve as Lifeline?s face to our customer base by providing superior customer service in a compassionate, thorough, quality, efficient, and productive manner.
? Respond to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from Lifeline?s subscribers and key accounts and from Lifeline?s internal departments by taking full ownership of problem until fully resolved to customer?s satisfaction.
? Conduct all activities, ranging from administrative, phone support, and data processing tasks as required, to support the full complement of Lifeline?s service offerings.
? May provide first-line troubleshooting expertise to Lifeline?s customers regarding Lifeline?s equipment.
? May actively sell Lifeline services or resell Lifeline?s service(s) to customers who are canceling service.
ADDITIONAL RESPONSIBILITIES (Monitoring sites):
? Provide back-up phone support to the Call Center as requested.
Qualifications:
Education/Experience
? High School Diploma
? A minimum of 2 years of related experience, preferably in Customer Service
? Experience managing multiple priorities
Other
? Texas licensure is required for certain sites.
? Demonstrated proficiency in oral and written communication skills, including appropriate grammar and spelling.
? Excellent telephone etiquette
? Minimum Typing 40 wpm.
? Knowledge of Windows applications, particularly Microsoft Word
? Ability to navigate through a variety of computer applications
? Ability to work in a fast-paced, changing, and challenging environment
? Level II certified as a Lifeline Monitoring Service monitor a plus, but not required
? Good problem-solving skills a must
? Attention to detail
? Good team player
? Ability to work independently
? Fluency in English is required.
? Bilingual is a plus
Similar Remote Jobs
Customer Service Representative- Remote
Posted on: 27-08-2024 00:00
Remote Entry-Level Sales Analyst
Posted on: 27-08-2024 00:00
Virtual Assistant (Part-time Contract)
Posted on: 27-08-2024 00:00
Remote Insurance Transcription Specialist
Posted on: 27-08-2024 00:00
Remote Customer Service Representative
Posted on: 27-08-2024 00:00
Partnership Executive-Client Relationship Management
Posted on: 27-08-2024 00:00
Remote Customer Service Specialist
Posted on: 27-08-2024 00:00
Fedex Remote Jobs(Customer service)
Posted on: 27-08-2024 00:00
Lead Customer Experience Supervisor
Posted on: 27-08-2024 00:00
Sales Manager - Remote
Posted on: 27-08-2024 00:00
Delta Virtual Hiring Jobs (Flexible Work From Home) - Apply Now
Posted on: 17-09-2024 00:00
Business Data Analyst-Seattle, WA or Remote
Posted on: 03-02-2025 00:00
Remote Collection Agent
Posted on: 31-10-2024 05:14
Remote LTC Data Entry Technician
Posted on: 15-11-2024 04:55
American Express Data Entry Remote Jobs ? US
Posted on: 16-08-2024 00:00
UPS Job Opening Application (Career, Remote) $72000/Yearly
Posted on: 16-07-2024 18:36
Data entry clerk
Posted on: 16-07-2024 18:53
Service Parts Logistics Sales Account Manager (REMOTE)
Posted on: 28-08-2024 00:00
American express careers remote ? Entry Level ? Hire Me Remotely
Posted on: 18-09-2024 00:00
Remote Customer Account Consultant
Posted on: 02-10-2024 00:00