Agent Services Representative - Remote | WFH
As an Agent Services Representative, you'll play a pivotal role in supporting our team of agents to ensure they have the tools and assistance needed to thrive. From resolving inquiries to coordinating with various departments, your focus will be on delivering exceptional support and maintaining positive agent relationships.
Key Responsibilities...
Agent Support:
Respond promptly to agent inquiries via phone, email, and chat with detailed and friendly assistance.
Provide guidance on products, services, and procedures, ensuring agents are well-informed.
Issue Resolution
Identify and efficiently resolve agent concerns, escalating complex issues when needed.
Follow up to ensure satisfaction and timely resolution.
Training And Development
Conduct training sessions to onboard new agents and provide ongoing support.
Develop training materials and resources to empower our team.
Coordination And Communication
Act as a liaison between agents and various departments, ensuring smooth operations.
Keep agents updated on policy changes and new procedures with clear communication.
Documentation And Reporting
Maintain accurate records of interactions and issues, preparing regular reports for insights and improvements.
Identify trends and suggest enhancements to optimize agent support.
Customer Service Excellence
Uphold high standards of customer service in all interactions, fostering positive relationships with agents.
Qualifications
High school diploma or equivalent; bachelor's degree preferred.
Minimum of 2 years in customer service or support roles, ideally in insurance, real estate, or financial services.
Strong communication skills, both verbal and written.
Excellent problem-solving abilities with a customer-centric approach.
Proficiency in using customer service software and CRM systems.
Working Conditions
Flexible environment, with potential for remote work based on company policy.
Full-time position with occasional overtime as business needs require.
Minimal travel may be needed for training or meetings.
Join our team and make a difference in supporting our agents to succeed! We offer a dynamic workplace where your skills and dedication will be valued, along with opportunities for growth and development.
Employment Type: Full-Time
Similar Remote Jobs
Agent Services Representative - Remote | WFH
Posted on: 05-07-2024 05:50
Airbnb Host
Posted on: 05-07-2024 05:50
Airbnb Specialist
Posted on: 05-07-2024 05:50
Airbnb Specialist
Posted on: 05-07-2024 05:50
Remote Call Center Representative
Posted on: 05-07-2024 05:50
Contact Center Agent (Non-Remote)
Posted on: 05-07-2024 05:50
Contact Center Agent (Non-Remote)
Posted on: 05-07-2024 05:50
Chewy Customer Service Representative (Remote in Hollywood, FL)
Posted on: 05-07-2024 05:50
Customer Service Consultant (Work from Home) - Kenosha
Posted on: 05-07-2024 05:50
(Customer service Remote Job) Tesla Careers Remote Jobs ? Work...
Posted on: 05-07-2024 05:50
Sales Representative (Asia-Pacific - Remote Only)
Posted on: 03-08-2024 00:00
Teen Leader - Shipboard position
Posted on: 31-01-2025 10:03
Creative Planning Coordinator
Posted on: 11-07-2024 07:46
Data Entry - Remote - $17.50/hour
Posted on: 24-01-2025 04:49
Online-Hotel Reservationist/Entry Level
Posted on: 04-11-2024 05:37
Wayfair Remote Customer Service - Gov Job
Posted on: 16-07-2024 18:55
Full Time Merchandiser
Posted on: 31-01-2025 10:03
Online Order Filling Team Associate
Posted on: 28-11-2024 04:55
Student Assistant - Air Resources Board Regulation Implementation (Remote)
Posted on: 16-11-2024 00:00
United Airlines Work From Home Jobs(Data, Remote, Entry Level)
Posted on: 16-07-2024 18:49