Call Center Supervisor
OVERVIEW
We are seeking a dynamic full-time Call Center Supervisor who is responsible for providing front-line, first level supervision and leadership to customer service representatives with the goal of meeting program objectives and customer service level agreements...
This position will support Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS) which serves the public as a trusted partner and steward, dedicated to advancing health equity, expanding coverage, and improving health outcomes.
DUTIES
? Assist in the formulation of targets for individuals and team
? Plan and direct workflow and project assignments
? Oversee call volume to ensure service standards are met
? Conduct hiring, training, and evaluation of staff
? Answer questions from staff and provide guidance and feedback
? Anticipate escalation and take over calls when needed
? Measure performance with key metrics such as call abandonment, calls waiting etc.
? Ensure adherence to policies for attendance, established procedures etc.
? Keep management informed on issues and problems
MINIMUM REQUIREMENTS
? Associates degree or 4 to 6 years of relevant experience
? Proven experience as call center supervisor or similar supervisory position
? Experience in customer service is essential
? Proficient in English and Spanish both written an oral
? Working knowledge of MS Office
? Tech savvy with knowledge of telephone equipment and relevant computer programs
? Excellent organizational and leadership skills
? Ability to work under pressure
? Bilingual - Spanish (preferred but not required)
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
Similar Remote Jobs
Call Center Supervisor
Posted on: 25-08-2024 00:00
Live chat agent
Posted on: 25-08-2024 00:00
Remote Office Assistant
Posted on: 25-08-2024 00:00
Entry Level Closer
Posted on: 25-08-2024 00:00
Remote Healthcare Recruiter
Posted on: 25-08-2024 00:00
Web Chat Assistant
Posted on: 25-08-2024 00:00
Part-Time Executive Assistant
Posted on: 25-08-2024 00:00
Web Chat Associate
Posted on: 25-08-2024 00:00
Director, Business Development
Posted on: 25-08-2024 00:00
Regional Business Manager
Posted on: 25-08-2024 00:00
Learning Experience Designer, SPS Central LXD (Level 5)
Posted on: 19-02-2025 06:29
Utilization Management Clinical Consultant - Remote Kentucky
Posted on: 05-12-2024 05:16
Remote Help Desk Analyst
Posted on: 20-01-2025 00:00
Easy Remote Data Entry Jobs for Teens Top Paying
Posted on: 07-09-2024 00:00
Customer service representative
Posted on: 19-08-2024 00:00
Costco Wholesale Data Entry Jobs $/22 Hour ? MySmartPros
Posted on: 22-11-2024 05:34
Senior Python Developer - Data Engineering & Machine Learning
Posted on: 11-11-2024 03:52
Customer Service Representative at Leaf Home Lombard, IL
Posted on: 21-02-2025 00:00
Lead Digital Product Manager/Owner, Digital Insights
Posted on: 16-07-2024 19:08
Walmart Customer Care Specialist ? Remote Work
Posted on: 10-12-2024 18:34