Call Center Supervisor
OVERVIEW
We are seeking a dynamic full-time Call Center Supervisor who is responsible for providing front-line, first level supervision and leadership to customer service representatives with the goal of meeting program objectives and customer service level agreements...
This position will support Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS) which serves the public as a trusted partner and steward, dedicated to advancing health equity, expanding coverage, and improving health outcomes.
DUTIES
? Assist in the formulation of targets for individuals and team
? Plan and direct workflow and project assignments
? Oversee call volume to ensure service standards are met
? Conduct hiring, training, and evaluation of staff
? Answer questions from staff and provide guidance and feedback
? Anticipate escalation and take over calls when needed
? Measure performance with key metrics such as call abandonment, calls waiting etc.
? Ensure adherence to policies for attendance, established procedures etc.
? Keep management informed on issues and problems
MINIMUM REQUIREMENTS
? Associates degree or 4 to 6 years of relevant experience
? Proven experience as call center supervisor or similar supervisory position
? Experience in customer service is essential
? Proficient in English and Spanish both written an oral
? Working knowledge of MS Office
? Tech savvy with knowledge of telephone equipment and relevant computer programs
? Excellent organizational and leadership skills
? Ability to work under pressure
? Bilingual - Spanish (preferred but not required)
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
Similar Remote Jobs
Call Center Supervisor
Posted on: 25-08-2024 00:00
Live chat agent
Posted on: 25-08-2024 00:00
Remote Office Assistant
Posted on: 25-08-2024 00:00
Entry Level Closer
Posted on: 25-08-2024 00:00
Remote Healthcare Recruiter
Posted on: 25-08-2024 00:00
Web Chat Assistant
Posted on: 25-08-2024 00:00
Part-Time Executive Assistant
Posted on: 25-08-2024 00:00
Web Chat Associate
Posted on: 25-08-2024 00:00
Director, Business Development
Posted on: 25-08-2024 00:00
Regional Business Manager
Posted on: 25-08-2024 00:00
Call Center Agent - 100% Work From Home
Posted on: 03-09-2024 00:00
Technical Support Rep II
Posted on: 07-10-2024 00:00
Home Based Assistant/Customer Service
Posted on: 25-10-2024 07:23
Business Development Manager (Must reside in Texas, Houston area preferred) (Remote)
Posted on: 16-01-2025 19:17
Data entry clerk remote
Posted on: 16-07-2024 18:39
CVS Part Time remote Careers (Remote Data Entry Jobs)
Posted on: 16-07-2024 18:44
Mail Services Specialist
Posted on: 31-01-2025 10:03
Innovation Manager - Digital Health Solutions (Remote)
Posted on: 14-10-2024 04:22
Remote Certified Medical Assistant- Enrollment Specialist
Posted on: 31-01-2025 09:59
Senior Business Operations Manager - Non-fleet
Posted on: 14-10-2024 04:22