Online Chat Support - Remote

Remote, USA Full-time Posted 2025-03-15

ProPolymers Inc. is a leader in the plastics industry, dedicated to providing innovative solutions and exceptional customer service. We are currently seeking a dynamic and tech-savvy individual to join our team as an Online Chat Support- Remote.

As an Online Chat Support, you will be responsible for providing excellent customer service and technical support to our clients through various online... chat platforms. This is a remote position, allowing you to work from the comfort of your own home.

Key Responsibilities:

  • Respond to customer inquiries and concerns via online chat in a timely and professional manner
  • Provide technical assistance and troubleshoot any issues related to our products and services
  • Assist customers with placing orders, tracking shipments, and processing returns or exchanges
  • Proactively communicate with customers to ensure their satisfaction and address any potential issues
  • Maintain accurate and detailed records of all customer interactions and transactions

Qualifications:

  • High school diploma or equivalent, some college education preferred
  • 1-2 years of customer service experience, preferably in a remote or online environment
  • Excellent written and verbal communication skills
  • Tech-savvy with knowledge of chat platforms and the ability to multitask and navigate between different systems
  • Strong problem-solving skills and the ability to remain calm under pressure
  • Availability to work flexible hours, including evenings and weekends, based on customer needs

Benefits:

  • Competitive salary and opportunities for growth within the company
  • Comprehensive training and ongoing support to ensure success in the role
  • Virtual team building activities and a collaborative work environment
  • Work from home flexibility
  • Medical, dental, and vision benefits

If you are a self-motivated and customer-focused individual with a passion for technology and a desire to be part of a reputable company, then we want to hear from you! Join our team at ProPolymers Inc. and be a part of our mission to deliver exceptional service and quality products to our customers. Apply now!

Remote

About the Company:
ProPolymers Inc

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