Virtual Assistant / Airbnb Customer Support for Short-Term Rental Company - Contract to Hire
We are looking for an individual to manage and assist with our short-term rental company, Citizen Nomad.
Role...
The role is property management ? platform management and guest communications, housekeeping coordination, arranging amenities, etc. as well as address guest issues and resolve them in a timely and efficient manner, process reservations, and provide accurate information about the properties and neighborhoods guests are visiting,
Note: This job will not require you to be on the job at all times, but will require you to be available when needed.
Required
Skills/Qualifications
- 2+ years of customer service
- 2+ years of vacation rental customer service or hotel experience
- Must be available to work during normal U.S. business hours
Preferred
- Experience with Airbnb customer service
- Ability to work with multiple technology platforms in a fast pace environment and learn new technologies as needed.
Key job responsibilities
- Guest and reservation management
- Virtual property management
- Cleaner management, scheduling, and coordination
Success Metrics:
- Maintain a quick response rate to all inquiries
- Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP
- Contribute to a review rating of 4.8 or higher
Additional Skills/Qualification
- Tech Savvy
- Strong verbal, written and reading of the English language
- Extreme attention to detail
- Outstanding customer service
- Excellent typing including speed and accuracy
- Creative problem solver
- Independent thinker
- Strong decision-making skills
- Excellent at following directions
- Conflict resolution experience ? If you are interested in applying for this position please reply and incorporate the word 'Citizen Nomad' into your response
Similar Remote Jobs
Virtual Assistant / Airbnb Customer Support for Short-Term Rental Company - Contract to Hire
Posted on: 22-08-2024 00:00
( Live Chat Jobs) Amazon Chat Support Jobs Work From Home ? Apply Now
Posted on: 22-08-2024 00:00
[CVS Remote] Data Entry Work From Home Jobs ? Part-Time ? Hire Me Remotely
Posted on: 22-08-2024 00:00
(Southwest Airlines Data Entry job at home) Virtual Assistant Jobs ? No Experience/Entry Level
Posted on: 22-08-2024 00:00
Part Time Work At Home Amex Virtual Assistant at American Express ? The EliteJob
Posted on: 22-08-2024 00:00
(Entry Level/No Experience Required) Walmart Data Entry Work From Home Jobs ? The EliteJob
Posted on: 22-08-2024 00:00
American Express Work From Home (Entry Level Job, College Level) $40/Hour 2024 In Bolivia
Posted on: 22-08-2024 00:00
Amazon Work from Home Data Entry Jobs No Experience for Teens - Hiring Now
Posted on: 22-08-2024 00:00
(Entry level Remote Jobs) American Express Data Entry Jobs ? Entry Level ? Remote Jobs
Posted on: 22-08-2024 00:00
Part-Time Work From Home Amex Virtual Assistant at American Express ? The EliteJob In UAE
Posted on: 22-08-2024 00:00
Amazon Customer Care Center - Work From Home $19/Hour
Posted on: 23-01-2025 00:00
Technical Support / Customer Service Representative-Remote (Night Shift)
Posted on: 27-12-2024 04:28
Health Plan Data Analyst II (Remote) Facets & SQL - R7620
Posted on: 28-10-2024 09:49
Work From Home-Social Media Strategist
Posted on: 28-11-2024 04:54
Associate Education Consultant (Remote)
Posted on: 24-01-2025 04:51
UI Designer (Remote, Part-Time)
Posted on: 31-01-2025 09:57
Organizational Development Lead
Posted on: 05-10-2024 00:00
Sr. NPI Engineering Program Manager, Reverse Logistics (RL)
Posted on: 08-01-2025 08:06
Customer service data
Posted on: 07-09-2024 00:00
Social Media Coordinator - Weekends
Posted on: 14-10-2024 04:22