Virtual Assistant / Airbnb Customer Support for Short-Term Rental Company - Contract to Hire

Remote, USA Full-time Posted 2025-03-14

We are looking for an individual to manage and assist with our short-term rental company, Citizen Nomad.

Role...

The role is property management ? platform management and guest communications, housekeeping coordination, arranging amenities, etc. as well as address guest issues and resolve them in a timely and efficient manner, process reservations, and provide accurate information about the properties and neighborhoods guests are visiting,

Note: This job will not require you to be on the job at all times, but will require you to be available when needed.

Required

Skills/Qualifications

  • 2+ years of customer service
  • 2+ years of vacation rental customer service or hotel experience
  • Must be available to work during normal U.S. business hours

Preferred

  • Experience with Airbnb customer service
  • Ability to work with multiple technology platforms in a fast pace environment and learn new technologies as needed.

Key job responsibilities

  • Guest and reservation management
  • Virtual property management
  • Cleaner management, scheduling, and coordination

Success Metrics:

  • Maintain a quick response rate to all inquiries
  • Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP
  • Contribute to a review rating of 4.8 or higher

Additional Skills/Qualification

  • Tech Savvy
  • Strong verbal, written and reading of the English language
  • Extreme attention to detail
  • Outstanding customer service
  • Excellent typing including speed and accuracy
  • Creative problem solver
  • Independent thinker
  • Strong decision-making skills
  • Excellent at following directions
  • Conflict resolution experience
  • ? If you are interested in applying for this position please reply and incorporate the word 'Citizen Nomad' into your response

Apply Job!

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