REMOTE - Live Chat Support Agent (F-T & P-T)
A chat support agent connects with customers through instant messaging on a business?s website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.Chat support agents typically work within a customer service platform or chat software that integrates with a business?s customer... relationship management (CRM) system. Customers can access chat support agents at any time through a web browser or in-app, using a pop-up chatbox.We are looking for a Live Chat Support Specialist to assist our customers with technical problems when using our products and services.
responsibilities include:
? Becoming a brand or product expert.
Chat support agents should have a thorough understanding of both the brand and the products. By cultivating in-depth knowledge, they can provide customers with reliable support throughout the purchasing process or troubleshoot any issues that arise.
? Maintaining live chat best practices.
Live chat best practices include clear, correct writing and professional language. In addition, they involve responding to every customer query, making sure customers feel valued, and following up with customers post-chat.
? Providing pre- and post-sales support.
Customers generally feel more confident in making a purchase when they can contact a chat support agent. With this in mind, chat support agents should carefully answer customer questions, provide clear and transparent details on the products, and patiently guide customers through the purchasing process
Similar Remote Jobs
REMOTE - Live Chat Support Agent (F-T & P-T)
Posted on: 20-08-2024 00:00
Disney Hiring For Work From Home (Data Entry) $17/H
Posted on: 20-08-2024 00:00
Schools - General Education Teacher - Remote | WFH
Posted on: 20-08-2024 00:00
American Express Virtual Assistant ? The EliteJob In UAE
Posted on: 20-08-2024 00:00
Amazon Work At Home (Data Entry) Jobs No Experience
Posted on: 20-08-2024 00:00
American Express Data Entry ? Part Time Remote Jobs
Posted on: 20-08-2024 00:00
Remote UX Designer Job for K-12 Education Industry (Part-time)
Posted on: 20-08-2024 00:00
Gifted and Special Education Teacher - Remote | WFH
Posted on: 20-08-2024 00:00
ROI Support - Medical Records - Remote | WFH
Posted on: 20-08-2024 00:00
Part-Time Delta Airlines Data Entry Remote Jobs: Earn $/Hour
Posted on: 20-08-2024 00:00
Customer Support Manager ( Part Time Remote Jobs At Chewy )
Posted on: 23-01-2025 00:00
Customer Service Representative - Work From Home
Posted on: 18-12-2024 18:22
Marketing and Distribution Sr. Counsel, Original Content ? Legal and Studio Affairs
Posted on: 31-01-2025 10:02
Executive Assistant
Posted on: 31-07-2024 19:12
Data Entry Operator-REMOTE(US ONLY)
Posted on: 11-08-2024 00:00
Remote Work - Senior People Experience Partner
Posted on: 18-02-2025 03:58
Videographer
Posted on: 16-07-2024 18:35
Online Order Filling Team Associate
Posted on: 22-10-2024 05:25
Senior Content Distribution Engineer
Posted on: 31-01-2025 09:57
HSS Clinical Coordinator Registered Nurse Level 1-Southeast Travis County, TX
Posted on: 30-12-2024 06:51