REMOTE - Live Chat Support Agent (F-T & P-T)

Remote, USA Full-time Posted 2025-06-13

A chat support agent connects with customers through instant messaging on a business?s website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.Chat support agents typically work within a customer service platform or chat software that integrates with a business?s customer... relationship management (CRM) system. Customers can access chat support agents at any time through a web browser or in-app, using a pop-up chatbox.We are looking for a Live Chat Support Specialist to assist our customers with technical problems when using our products and services.

responsibilities include:
? Becoming a brand or product expert.

Chat support agents should have a thorough understanding of both the brand and the products. By cultivating in-depth knowledge, they can provide customers with reliable support throughout the purchasing process or troubleshoot any issues that arise.
? Maintaining live chat best practices.

Live chat best practices include clear, correct writing and professional language. In addition, they involve responding to every customer query, making sure customers feel valued, and following up with customers post-chat.
? Providing pre- and post-sales support.

Customers generally feel more confident in making a purchase when they can contact a chat support agent. With this in mind, chat support agents should carefully answer customer questions, provide clear and transparent details on the products, and patiently guide customers through the purchasing process

Apply Job!

Apply for the Job

REMOTE - Live Chat Support Agent (F-T & P-T)

Similar Remote Jobs

REMOTE - Live Chat Support Agent (F-T & P-T)

Disney Hiring For Work From Home (Data Entry) $17/H

Schools - General Education Teacher - Remote | WFH

American Express Virtual Assistant ? The EliteJob In UAE

Amazon Work At Home (Data Entry) Jobs No Experience

American Express Data Entry ? Part Time Remote Jobs

Remote UX Designer Job for K-12 Education Industry (Part-time)

Gifted and Special Education Teacher - Remote | WFH

ROI Support - Medical Records - Remote | WFH

Part-Time Delta Airlines Data Entry Remote Jobs: Earn $/Hour

VP of Customer Service

Flight Cabin Crew Member

(Remote Jobs No Experience) Disney Data Entry Remote Jobs - WFH

American Express Customer Care Professional USSB - Work From Home

Digital Direct Agent - Remote/West Coast

Virtual Sales Representative - Work from home opportunity, No cold calling

Remote Data Entry Specialist

Data Engineer 2 (Remote)

Retail Senior Store Manager

Part Time Remote Walmart Data Entry Job - Work From Home Job