HR Customer Support Representatives *REMOTE
Employer Industry: eCommerce Technology
- Why consider this job opportunity...
- Salary of $21/hr
- 100% remote work opportunity with flexibility
- Potential for contract extension or conversion after 6 months
- Opportunity to make a positive impact on employee satisfaction and benefits navigation
- Collaborative and supportive team environment
- Work schedule includes the possibility of weekends, allowing for flexible weekday hours
- What to Expect (Job Responsibilities):
- Serve as the first point of contact for employee-related inquiries regarding benefits
- Provide holistic case management services, ensuring compliance with benefit plans
- Resolve inquiries by utilizing available documentation and escalating unresolved issues
- Manage workload effectively to meet service level agreements (SLAs) and productivity goals
- Collaborate with partner teams on process changes and cross-functional issues
- What is Required (Qualifications):
- Minimum of 2 years? experience in Benefits or Human Resources, preferably in a contact center
- Call center experience is mandatory
- Proficiency with Microsoft Office Suite or similar software
- Outstanding customer service and communication skills
- Ability to manage sensitive situations with care and empathy
- How to Stand Out (Preferred Qualifications):
- Experience in rapidly changing work environments
- Strong organizational and time management skills
- Ability to understand benefit terms and programs
- Quick decision-making abilities in addressing customer issues
- Demonstrated customer service focus with an emphasis on quality and experience
#eCommerce #HRSupport #RemoteWork #CareerOpportunity #CustomerService
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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