Live Chat Specialist - Remote Work
Job Description:
Discover Financial Services is seeking a motivated and hardworking Live Chat Specialist to join our team on a part-time basis. This position is remote and the ideal candidate will be located in Charlotte, North Carolina, or in a nearby area. As an Associate Level Live Chat Specialist, you will be responsible for providing exceptional customer service through our live chat... platform.
- Responsibilities:
- Engage with customers in real-time through live chat to provide support, answer questions, and resolve issues in a timely and professional manner
- Utilize innovative strategies to enhance the customer experience and drive customer satisfaction
- Demonstrate emotional intelligence to effectively communicate with customers and de-escalate challenging situations
- Collaborate with the customer service team to provide seamless support across all channels
- Meet and exceed performance metrics related to response time, resolution rate, and customer satisfaction
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Contribute to a positive and collaborative work environment by actively participating in team meetings and training sessions
- Requirements:
- Bachelor's degree preferred
- Minimum of 3 years of experience in customer service or a related field
- Strong written communication skills and attention to detail
- Ability to work independently and prioritize tasks effectively
- Experience with live chat platforms and CRM systems
- Motivated and hardworking personality traits
- Demonstrated innovation and emotional intelligence
- Comfortable working in a remote environment
- Must have a reliable internet connection and a quiet workspace
- Equal Opportunity Employer
- Benefits:
- Gym membership
- Training & professional development opportunities
- Company-provided equipment
- Align work with a greater purpose, contributing to a meaningful mission
If you are a dedicated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for the Live Chat Specialist position at Discover Financial Services. Deadline to apply is August 26, 2024.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Live Chat Specialist - Remote Work posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs
Similar Remote Jobs
Live Chat Specialist - Remote Work
Posted on: 16-08-2024 00:00
Telemedicine Registered Nurse (Remote) - Nights/Weekends
Posted on: 16-08-2024 00:00
Remote Position - NO Experience Needed
Posted on: 16-08-2024 00:00
Chat Support Assistant - Remote Work
Posted on: 16-08-2024 00:00
E/HS/ECEAP Educator - Remote | WFH
Posted on: 16-08-2024 00:00
Delta Airlines Remote Customer Support Positions
Posted on: 16-08-2024 00:00
IT Support Engineer - FULLY REMOTE
Posted on: 16-08-2024 00:00
Personal Lines/Commercial Lines Customer Service Representative
Posted on: 16-08-2024 00:00
Fedex No Experience Jobs $24 (Remote)
Posted on: 16-08-2024 00:00
Virtual Assistant - Entry level (Remote)
Posted on: 16-08-2024 00:00
Senior Social Media Specialist 4 Locations
Posted on: 23-10-2024 04:42
Apple Remote Work From Home Jobs ? Data Entry ? DPS
Posted on: 22-10-2024 05:28
Cashier - Pizza Maker (02231) Part-time Nights
Posted on: 30-11-2024 09:46
Inbound Contact Center Agent (U.S. Remote)
Posted on: 16-01-2025 19:16
Sr. Manager, Business Insights & Analytics- Food & Beverage/Merchandise
Posted on: 24-10-2024 05:38
Healthcare Assistant [Entry Level]
Posted on: 16-12-2024 16:52
Data Entry Clerk -Remote, Part Time/Full Time
Posted on: 04-11-2024 05:37
Remote Chat Support Agent | No Experience Needed | Earn $25-$35/hr
Posted on: 19-08-2024 00:00
Technical Support Specialist - Apple/Mac
Posted on: 16-07-2024 18:57
Aetna RN Remote Jobs - Virtual Assistant
Posted on: 02-08-2024 17:49