Remote Customer Service Representative
FalconTek is a GovCon Solutions and Services provider that supports Federal Agencies, State Governments, and Commercial Companies. FalconTek has provided support around the globe on mission critical programs since 2008.
We are supporting a Non Emergency Medical Transportation Program and we have multiple Remote Customer Service Representative Openings...
The Customer Service Representative will be the front-line representative and image of FalconTek.
The Customer Service Representative will handle a variety of tasks, which include incoming phone calls, general clerical tasks, data entry, process picture ID?s, handling customer requests, and administrative support.
WORK FROM HOME- All work is done remotely, but you must be local to the state of Missouri, have a computer, telephone and internet access.
Responsibilities: ? Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels ? Provide top-quality customer service experience to a diverse customer population ? Enter Customer Contact information into appropriate software system, ensure accuracy of data entries ? Schedule trips in the most cost effective manner ? Meet job specific key performance indicators and goals ? Respond to all inquiries within a timely and professional manner ? Respond and document customer complaints ? Maintain daily customer scheduling for Eligibility staff ? Collect, track and maintain all monies collected for replacement IDs ? Maintain confidentiality and comply with HIPAA regulations ? Communicate professionally with Leadership both internally and externally ? Maintain program spreadsheets ? Regular attendance required for assigned shifts
Requirements: ? High School Diploma or GED ? Typing speed of 30 WPM or greater ? One year customer service experience ? Six month experience working in a customer service contact center preferred ? Must be authorized to work in the United States
Job Type: Full-time
Pay: $16.02 per hour
Benefits:
? Dental insurance
? Health insurance
? Vision insurance
Shift:
? 8 hour shift
Location:
? Missouri (Required)
Work Location: Remote
Similar Remote Jobs
Remote Customer Service Representative
Posted on: 16-08-2024 00:00
Educational Technology Trainer (Remote)
Posted on: 16-08-2024 00:00
Entry Level WFH Sales
Posted on: 16-08-2024 00:00
Home Health Sales Consultant
Posted on: 16-08-2024 00:00
Part-time Remote Virtual Assistant
Posted on: 16-08-2024 00:00
Food Service Dining Orderly
Posted on: 16-08-2024 00:00
Customer Service Rep REMOTE
Posted on: 16-08-2024 00:00
Work From Home Receptionist
Posted on: 16-08-2024 00:00
Amazon Chat Support Specialist
Posted on: 16-08-2024 00:00
Virtual Front Desk Receptionist
Posted on: 16-08-2024 00:00
Enterprise Field Sales Manager, Google Cloud
Posted on: 21-08-2024 00:00
Remote Virtual Assistant - Evening Hours (Part-Time) - Today Start
Posted on: 23-01-2025 00:00
(Work From Home Jobs Part Time) Walmart Work From Home jobs - Gen Z
Posted on: 22-10-2024 05:28
Remote Senior Platform Engineer Jobs
Posted on: 05-01-2025 17:57
Remote Internet Search Quality Rater - English (United States)
Posted on: 20-01-2025 06:21
Remote Online Amazon Chat Jobs No Experience ? Easy Jobs Hiring...
Posted on: 16-07-2024 18:51
Content Reviewer (Entry Level) ? Netflix Remote Jobs
Posted on: 06-02-2025 00:00
Remote Live Chat Agents | $25-$35/hr | No Experience Required
Posted on: 02-02-2025 00:00
Guest Experience Representative (Remote)
Posted on: 20-01-2025 00:00
Remote Work From Home Data Entry Clerk / Typing
Posted on: 24-01-2025 04:51