REMOTE - Live Chat Support Agent (F-T & P-T)
A chat support agent connects with customers through instant messaging on a business?s website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.Chat support agents typically work within a customer service platform or chat software that integrates with a business?s customer... relationship management (CRM) system. Customers can access chat support agents at any time through a web browser or in-app, using a pop-up chatbox.We are looking for a Live Chat Support Specialist to assist our customers with technical problems when using our products and services.
responsibilities include:
? Becoming a brand or product expert.
Chat support agents should have a thorough understanding of both the brand and the products. By cultivating in-depth knowledge, they can provide customers with reliable support throughout the purchasing process or troubleshoot any issues that arise.
? Maintaining live chat best practices.
Live chat best practices include clear, correct writing and professional language. In addition, they involve responding to every customer query, making sure customers feel valued, and following up with customers post-chat.
? Providing pre- and post-sales support.
Customers generally feel more confident in making a purchase when they can contact a chat support agent. With this in mind, chat support agents should carefully answer customer questions, provide clear and transparent details on the products, and patiently guide customers through the purchasing process
Similar Remote Jobs
REMOTE - Live Chat Support Agent (F-T & P-T)
Posted on: 13-08-2024 00:00
Immediate Start Remote Review Writer ? No Experience Required
Posted on: 13-08-2024 00:00
Virtual Data Entry Clerk - Entry Level - Remote
Posted on: 13-08-2024 00:00
Schools - Special Education Teacher - Remote | WFH
Posted on: 13-08-2024 00:00
Remote Chat Operator ? Text Only / No Calling
Posted on: 13-08-2024 00:00
Remote UX Designer Job for K-12 Education Industry (Part-time)
Posted on: 13-08-2024 00:00
Healthcare Customer Service Representative - Topeka, KS - Remote
Posted on: 13-08-2024 00:00
Dunkin' Crew Member - 1780 E Gunhill Bronx NY
Posted on: 13-08-2024 00:00
Delta Airlines Data Entry Job From Home ? $27/Hour
Posted on: 13-08-2024 00:00
CVS Data Entry Clerk Assistant ? Online Remote Job
Posted on: 13-08-2024 00:00
Part-Time Online Educator - North Carolina
Posted on: 05-01-2025 17:58
Disney Remote Data Entry Jobs, Disney Data Entry
Posted on: 29-08-2024 00:00
PT Evening Customer Service Rep
Posted on: 15-12-2024 15:02
Freelance Writer ? App Testing (Work from Home / Flexible Hours / No Experience Required)
Posted on: 29-11-2024 08:27
Amazon Delivery Driver
Posted on: 03-10-2024 00:00
Remote Chat Support Representative (Temporary / Part-Time)
Posted on: 07-12-2024 04:21
Sr. Cloud Engineer
Posted on: 23-08-2024 00:00
Travel Physical Therapist - $2,380 per week
Posted on: 30-09-2024 00:00
Online Data Entry Jobs Part Time - Work From Home Job
Posted on: 16-07-2024 18:58
(Staff Needed) Online Sales Associate ? Remote Job Walmart
Posted on: 01-10-2024 00:00