Customer Service Representative - Remote
Description:
? Monitor phone queue to ensure proper coverage is maintained at all times
? Respond to emails and live chat in a way that reflects our brand voice
? Use product knowledge to suggest items to customers and properly inform them on product choice.
? Provide feedback to management regarding current customer service processes and procedures; we?re always looking to get better!
? Patience ? you?ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
? Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
? Maintain all quality, productivity, reliability and sales performance standards
? Assist with overflow calls from other concepts when needed
Requirements: ? At least 1 year of experience working in a customer service or call center environment ? Top notch written and verbal communication skills ? Solid computer... skills (Word/Excel/Outlook); you?ll have to be internet savvy as well ? We get a lot of email and chats, so you?ll have to type pretty fast ? Must have access to a 100 kb/s connection internet speed ? A quiet secure home work space and the ability to be available to accept customer contacts ? Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons ? Bilingual (Spanish) is a PLUS!
Benefits
Similar Remote Jobs
Customer Service Representative - Remote
Posted on: 13-08-2024 00:00
Call Center Representative - REMOTE
Posted on: 13-08-2024 00:00
Video Content Creator at 360UNICORN
Posted on: 13-08-2024 00:00
Customer Service Representative *Remote OH*
Posted on: 13-08-2024 00:00
Virtual Scheduling Assistant-Entry Level (Travel)
Posted on: 13-08-2024 00:00
Delta Airlines Online Jobs $26Hr
Posted on: 13-08-2024 00:00
SVP- B2B Virtual Channel Sales
Posted on: 13-08-2024 00:00
Manager Role - Fully Remote
Posted on: 13-08-2024 00:00
Virtual Assistant (Work From Home)
Posted on: 13-08-2024 00:00
Remote Data Entry Associate (Remote)
Posted on: 13-08-2024 00:00
Amazon Virtual Assistant Jobs – Remote Work
Posted on: 12-09-2024 00:00
Associate Director, Customer and Product Insights
Posted on: 09-12-2024 18:32
Reporting and Data Analyst
Posted on: 17-02-2025 05:59
Aging/Disability Project Manager - Remote anywhere in Texas
Posted on: 30-10-2024 05:35
CVS Remote Jobs (Data Entry) ? No Experiencee Needed
Posted on: 16-08-2024 00:00
Area Catering Sales Manager
Posted on: 31-07-2024 19:12
Customer Experience Engineer
Posted on: 16-07-2024 18:58
Inbound Phone Sales Consultant
Posted on: 09-10-2024 00:00
Entry-Level Remote Customer Service Representative at Home Depot
Posted on: 02-08-2024 17:49
Flexible Part-Time Data Entry & Administrative Assistant
Posted on: 23-09-2024 00:00