Customer Service Representative (Remote)
Description:
? Assist customers who have questions on FMG products (websites and marketing)
? Provide accurate and timely customer service by phone and email
? Handle complex escalated inquiries from customers
? Record and maintain detailed notes about interactions with customers
? Report bugs and other issues on platforms to developers
? Collaborate and coordinate with internal departments to ensure client satisfaction
? Provide feedback to management on customer experience and customer likes/dislikes about FMG?s products
? Exercise patience, empathy, and understanding on every call and every email
? Efficiently solve a ticket backlog with quality information and service
? Participate in ongoing training to stay current with our products, services, and industry developments
? All other duties as assigned
Requirements: ? Excellent communication skills, both verbal and written ? Ability to learn quickly and adapt to changing environments ? Ability to work proactively individually and... in a team environment ? Proficiency and fluency in speaking, understanding, reading, and writing English ? Must be able to type 50 words per minute
Benefits:
? Generous paid Holiday schedule
? Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
? Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP)
? Matching 401(k) with immediate full vesting
? Employee Events Committee that plans fun in-person and virtual events
? On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
? Internet & Gym Reimbursement
? Work computer equipment is provided to help you succeed
Similar Remote Jobs
Customer Service Representative (Remote)
Posted on: 11-08-2024 00:00
Amazon chat support jobs
Posted on: 11-08-2024 00:00
Now hiring farm team
Posted on: 11-08-2024 00:00
YouTube Moderator Job $25/Hour
Posted on: 11-08-2024 00:00
Data Entry Operator-REMOTE(US ONLY)
Posted on: 11-08-2024 00:00
Online Chat Operator (Entry-level)
Posted on: 11-08-2024 00:00
Legal Transcription Specialist III
Posted on: 11-08-2024 00:00
Remote Data Entry Operator
Posted on: 11-08-2024 00:00
Online Customer Chat Specialist
Posted on: 11-08-2024 00:00
Remote Healthcare Coding Specialist
Posted on: 11-08-2024 00:00
Virtual School Social Worker
Posted on: 29-08-2024 00:00
American Airlines Customer Service Jobs ? (Work At Home)
Posted on: 05-09-2024 00:00
Sales Executive International
Posted on: 26-12-2024 06:10
(No Experience ? Part-Time) Online Virtual Assistant Jobs ? Hiring Now
Posted on: 21-11-2024 08:14
Microsoft Part Time Jobs Boston $25/Hour
Posted on: 04-02-2025 19:19
Principal Data Operations Engineer
Posted on: 03-01-2025 07:35
Remote Part Time Data Entry Clerk
Posted on: 02-12-2024 03:10
(Work from Home) Full Time Remote Manager, Digital, Social and Campaigns
Posted on: 18-02-2025 03:58
OWNER OPERATOR 90% from gross (for truck owners)
Posted on: 16-07-2024 18:35
Charge Master Coordinator - Remote Contract w/Flexible Hours!
Posted on: 08-10-2024 00:00