Customer Service Representative (Remote)
Description:
? Assist customers who have questions on FMG products (websites and marketing)
? Provide accurate and timely customer service by phone and email
? Handle complex escalated inquiries from customers
? Record and maintain detailed notes about interactions with customers
? Report bugs and other issues on platforms to developers
? Collaborate and coordinate with internal departments to ensure client satisfaction
? Provide feedback to management on customer experience and customer likes/dislikes about FMG?s products
? Exercise patience, empathy, and understanding on every call and every email
? Efficiently solve a ticket backlog with quality information and service
? Participate in ongoing training to stay current with our products, services, and industry developments
? All other duties as assigned
Requirements: ? Excellent communication skills, both verbal and written ? Ability to learn quickly and adapt to changing environments ? Ability to work proactively individually and... in a team environment ? Proficiency and fluency in speaking, understanding, reading, and writing English ? Must be able to type 50 words per minute
Benefits:
? Generous paid Holiday schedule
? Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
? Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP)
? Matching 401(k) with immediate full vesting
? Employee Events Committee that plans fun in-person and virtual events
? On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
? Internet & Gym Reimbursement
? Work computer equipment is provided to help you succeed
Similar Remote Jobs
Customer Service Representative (Remote)
Posted on: 11-08-2024 00:00
Amazon chat support jobs
Posted on: 11-08-2024 00:00
Now hiring farm team
Posted on: 11-08-2024 00:00
YouTube Moderator Job $25/Hour
Posted on: 11-08-2024 00:00
Data Entry Operator-REMOTE(US ONLY)
Posted on: 11-08-2024 00:00
Online Chat Operator (Entry-level)
Posted on: 11-08-2024 00:00
Legal Transcription Specialist III
Posted on: 11-08-2024 00:00
Remote Data Entry Operator
Posted on: 11-08-2024 00:00
Online Customer Chat Specialist
Posted on: 11-08-2024 00:00
Remote Healthcare Coding Specialist
Posted on: 11-08-2024 00:00
Junior Library Custodian - Manhattan
Posted on: 27-11-2024 06:07
Work From Home Part Time Focus Group Participant - $300-$750 (multi-session studies)
Posted on: 21-11-2024 08:14
Customer Service Manager
Posted on: 21-11-2024 08:14
Delta Airlines Remote Virtual Assistant Jobs (Part-Time) ? Hiring Now
Posted on: 15-12-2024 15:02
Part Time Merchandiser
Posted on: 14-11-2024 08:01
Delta Remote Jobs (Data Entry)- Hiring Now
Posted on: 23-02-2025 00:00
Experiential Marketing Intern (BODYARMOR)
Posted on: 31-01-2025 10:02
Operations Technology Engineer
Posted on: 31-01-2025 10:03
Junior Business Analyst | Remote | $40/hr - $50/hr
Posted on: 07-09-2024 00:00
Client Support Representative - Remote Data Entry Clerk
Posted on: 22-09-2024 00:00