Call Center Service Reps - Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!

Remote, USA Full-time Posted 2025-03-14

Employer Industry: Healthcare Services

    Why consider this job opportunity...
  • Opportunity for career advancement and growth within the organization
  • Extensive training and support through a skill-based progression training program
  • Paid time off and health insurance benefits
  • Remote work flexibility after initial on-site training period
  • Chance to make a positive impact on member experience and satisfaction
    What to Expect (Job Responsibilities):
  • Address member and provider inquiries received through the employer's 1-800 numbers
  • Provide clear direction on plan policies, procedures, and benefits
  • Document call details accurately for tracking member/provider contacts
  • Identify and communicate trends indicative of service issues
  • Escalate member/provider concerns and servicing issues as necessary
    What is Required (Qualifications):
  • High school diploma required; Bachelor's degree or advanced education desirable
  • Minimum of 2 years of professional work experience in a customer-facing inbound call center setting
  • Ability to multitask with strong typing skills and proficiency in MS Word and MS Excel
  • Strong data entry skills essential for success in this role
    How to Stand Out (Preferred Qualifications):
  • Experience in the healthcare industry or with health insurance products
  • Familiarity with customer service best practices in a call center environment
  • Advanced problem-solving skills to address complex inquiries effectively

#HealthcareServices #MemberServices #CareerOpportunities #RemoteWork #TrainingProvided

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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