Call Center Agent - Remote / Office
We are seeking a highly motivated and customer-oriented individual to join our team as a Remote Call Center Agent. As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and resolving customer inquiries efficiently. This is a remote position, allowing you to work from the comfort of your own... home.
Responsibilities
? Handle a high volume of inbound and outbound customer calls in a timely manner
? Provide outstanding customer service by addressing customer inquiries, complaints, and issues with professionalism and empathy
? Document all customer interactions accurately in the database
? Offer appropriate solutions and alternatives to meet customer needs
? Follow up on customer inquiries not immediately resolved
? Collaborate with team members and supervisors to improve customer service experience
? Maintain customer satisfaction ratings based on established performance criteria
Requirements
? Previous experience in a customer service or call center role
? Excellent communication skills, both verbal and written
? Strong problem-solving and critical thinking abilities
? Proficient in using computer systems and software, including MS Office Suite
? Ability to work independently and meet performance targets
? Flexibility to work in rotating shifts, including weekends and holidays
? High school diploma or equivalent, college degree preferre
Benefits
? Work from the comfort of your own home, eliminating long commutes and allowing for a flexible work schedule.
? Enjoy a competitive salary and the potential for performance-based bonuses.
? Benefit from ongoing training and professional development opportunities to enhance your skills and advance your career.
? Join a supportive and collaborative team environment where your contributions are valued and recognized.
? Access comprehensive health insurance and retirement plans to ensure your well-being and financial security
Similar Remote Jobs
Call Center Agent - Remote / Office
Posted on: 09-08-2024 00:00
Tele chat Support - Remote / Office
Posted on: 09-08-2024 00:00
Schools - Special Education Teacher - Telehealth
Posted on: 09-08-2024 00:00
Customer Service Representative - Remote | WFH
Posted on: 09-08-2024 00:00
Special Education Teacher - Remote | WFH
Posted on: 09-08-2024 00:00
Bookkeeper - Client Facing - 100% Remote
Posted on: 09-08-2024 00:00
No experience necessary! -- Life Insurance Agent
Posted on: 09-08-2024 00:00
Teleperformance Work from Home Customer Service Rep
Posted on: 09-08-2024 00:00
Yelp Data Entry Specialist ? Apply Now
Posted on: 09-08-2024 00:00
Online Algebra Tutor - Remote | WFH
Posted on: 09-08-2024 00:00
Crew Member - 0554
Posted on: 26-12-2024 06:11
Project Engineer - Entry Level Rotation Program (Opportunities Available Nationally)
Posted on: 01-11-2024 07:55
Sr. Analyst - Inventory Accounting
Posted on: 31-01-2025 09:58
Compliance Analyst (Remote)
Posted on: 31-10-2024 05:14
Remote Medical Transcriptionist
Posted on: 05-07-2024 05:50
Customer Service Rep, Clinical (Remote, $15/hour)
Posted on: 04-12-2024 05:41
Human Resources Generalist
Posted on: 18-09-2024 00:00
Mental Health Counselor 988 - Overnight Remote
Posted on: 23-02-2025 00:00
Remote Travel Advisor - Work from Anywhere
Posted on: 25-08-2024 00:00
Senior Product Manager - Ads (Remote - United States)
Posted on: 06-10-2024 00:00