Business (B2B) Customer Service Support Representative (REMOTE)
Cellular Sales
B2B Service Support Representative Exciting B2B opportunity working with the leader in the wireless industry! You'll work with a team of talented, interactive, innovative, and responsible people who enjoy helping others. Leverage the team environment to learn, grow, and advance, while assisting customers with their wireless products and services. Start your Great Experience today... Summary/Objective Interact with business customers via phone and email to assist with business accounts. Act as a liaison between customers, business representatives and Verizon support paths to resolve credit, customer service and billing concerns. What you'll do: Confer with businesses by telephone and email to provide information about products and services. Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken. Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation. Ensure correct authorization is received, recorded, and saved on all requests. Conduct account analysis and reviews and proposals. Follow up with businesses to document their experience with service. Contact businesses to align with Cellular Sales B2B representatives for optimal care. Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required. What we are looking for: Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people. Attention to detail: Taking responsibility for a thorough and detailed method of working. Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service. Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Education and Experience: High School diploma or equivalent experience required. Proficient in Microsoft Office and basic computer skills. Experience with face to face or telephone sales preferred Experience with customer service over the phone preferred What We Offer: Base Pay of $18/hr. Health, Vision, and Dental Insurance 401k matching Health and Wellness Program Discount on Verizon services Employee Assistance Program Onsite gym and walking trail Schedule: This is a full-time position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.Employment Type: OTHER
Similar Remote Jobs
Business (B2B) Customer Service Support Representative (REMOTE)
Posted on: 07-08-2024 00:00
Remote jobs with aetna - Document controller
Posted on: 07-08-2024 00:00
Amazon Customer Care Associate (Work from Home)
Posted on: 07-08-2024 00:00
Call Center Representative - Remote | WFH
Posted on: 07-08-2024 00:00
Remote Customer Service Rep Call Center $15.00
Posted on: 07-08-2024 00:00
Social Media Chat Sales at Chat Assassins
Posted on: 07-08-2024 00:00
Salesperson- No experience needed! Remote position! 60k-185k
Posted on: 07-08-2024 00:00
Amazon Remote (Data Entry, Advance Level Job)
Posted on: 07-08-2024 00:00
Entry Level Business Operations & Proposal Analyst
Posted on: 07-08-2024 00:00
Enterprise Customer Engineer, Infrastructure Modernization, Google Cloud
Posted on: 07-08-2024 00:00
Server / Wait Staff
Posted on: 08-01-2025 08:06
Local Work-from-Home Opportunities | No Degree Required | Become a Remote Chat Agent and Earn $25-$35/hr
Posted on: 26-09-2024 00:00
Client Lead Recruiter, PXT
Posted on: 31-01-2025 09:57
Virtual Moderator Jobs | Work from Home | Support Online Communities | Earn $18-$22/hr
Posted on: 22-10-2024 05:27
Netflix Data Entry Jobs - Work From Home Jobs
Posted on: 16-07-2024 18:39
Flexible Online Chat Support Jobs | Join Our Team | Earn $25-$35/hr Working from Home
Posted on: 10-10-2024 00:00
Customer Service Representative
Posted on: 16-07-2024 19:03
Executive / Administrative Assistant
Posted on: 10-12-2024 18:33
Apple At Home Jobs
Posted on: 15-12-2024 15:02
Delta Airlines Remote Data Input Jobs - Remote Jobs
Posted on: 03-02-2025 00:00