Customer Service Representative Airbnb - Contract to hire
Customer service representative:
We are seeking a skilled and dedicated Airbnb Customer Service Representative to join our team. As an Airbnb Customer Service Representative, you will be responsible for providing exceptional support to our guests and hosts, ensuring their experience is seamless and enjoyable. The ideal candidate will have excellent communication skills, a strong attention to... detail, and the ability to multitask in a fast-paced environment. This is a remote position that requires flexibility in working hours.
Responsibilities:
- Responding to inquiries and resolving issues through various communication channels
- Assisting guests with booking inquiries, cancellations, and refunds
- Providing guidance and support to hosts on listing management and guest interactions
- Handling escalations and ensuring customer satisfaction
- Maintaining accurate records of interactions and transactions
Requirements:
- Proven experience in customer service, preferably in the hospitality industry
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Proficiency in using Airbnb platforms and tools
- Ability to work independently and as part of a team
Pay is $5 an hour with the possibility of $2 an hour performance bonus. Pay may grow over time to exceed $10. Opportunity for advancement to management
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