REMOTE LIVE CHAT AGENT
We are looking for a dynamic and customer-oriented Live Chat Agent to join our support team. The successful candidate will be responsible for providing real-time assistance to customers via our live chat platform. This role requires excellent communication skills, the ability to multitask, and a strong commitment to customer satisfaction.
Key Responsibilities: ? Customer Support: ? Provide prompt and professional responses to customer inquiries via live chat. ? Address customer issues, questions, and concerns efficiently and effectively. ? Guide customers through troubleshooting processes and provide step-by-step assistance. ? Problem Resolution: ? Identify customer needs and provide appropriate solutions or escalate issues to higher-level support when necessary. ? Ensure all customer interactions are logged and documented in the CRM system. ? Product Knowledge: ? Maintain a thorough understanding of the company?s products, services, and policies. ? Provide accurate information and... recommendations to customers based on their needs. ? Customer Relationship Management: ? Build and maintain positive relationships with customers by delivering excellent service. ? Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. ? Team Collaboration: ? Work closely with other support team members to ensure seamless service delivery. ? Participate in team meetings and training sessions to stay updated on new products, services, and support processes. ? Feedback and Improvement: ? Gather customer feedback and report common issues to the team for continuous improvement. ? Suggest enhancements to live chat support processes and tools to improve efficiency and customer satisfaction
Similar Remote Jobs
REMOTE LIVE CHAT AGENT
Posted on: 03-08-2024 00:00
Southwest airlines remote jobs
Posted on: 03-08-2024 00:00
Remote Online chat specialist
Posted on: 03-08-2024 00:00
Remote Online chat specialist
Posted on: 03-08-2024 00:00
Customer Care Specialist (Remote)
Posted on: 03-08-2024 00:00
Data Analyst Associate (Remote)
Posted on: 03-08-2024 00:00
Amazon chat support jobs
Posted on: 03-08-2024 00:00
Maintenance Technician- 2nd Shift
Posted on: 03-08-2024 00:00
Live chat specialist (REMOTE)
Posted on: 03-08-2024 00:00
Remote Chat Support Specialist
Posted on: 03-08-2024 00:00
No experience/Project for students - Addresses data collector - Las Vegas
Posted on: 16-11-2024 19:14
Entry Level Fully Remote No Experience
Posted on: 27-09-2024 00:00
Finance Related Job Hiring-- American Express (New York) $40/Hour
Posted on: 16-07-2024 18:48
Grocery Delivery Driver
Posted on: 29-10-2024 05:42
Mail Carrier - Postal Service
Posted on: 03-01-2025 07:35
Entry Level Remote Data Entry Coordinator (Part-Time) - Hiring Now
Posted on: 23-01-2025 00:00
Remote Sports Events Organizer
Posted on: 26-11-2024 06:19
Live Chat Support for E-Commerce Platforms
Posted on: 26-11-2024 06:19
Sales Manager, Certified Free From CPG (eastern time zone only)
Posted on: 31-10-2024 05:15
Amazon Work From Home Customer Service Jobs
Posted on: 16-07-2024 19:06