Customer Service Trainee
Job TitleCustomer Service Trainee
LocationDelta Dental MI-Farm Hills-DDFH
Location SpecificsThis is a remote position...
Requirements
Bidding Requirements: ? Possess a high school diploma or equivalent ? One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience ? Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) ? Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday ? Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Description
This is a remote position.
Training will be hybrid. Training schedule as follows:
? On-site: Weeks 1, 2, 6 and 7.
? Remote: Weeks 3, 4, 5 and 8.
Delta Dental of Michigan, Ohio, and Indiana is a leader in dental benefits, plus so much more.
We improve oral health through benefit plans, advocacy and community support, and our corporate giving builds healthy, smart, vibrant communities for all. We devote our time, talents and financial resources to improve oral and overall health, and we invest in initiatives that support youth, education, workforce and economic development.
We are a force for good--part of the reason why employees find working at Delta Dental fulfilling. Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 83 million Americans and operates two of the nation's largest networks of participating dentists. For more, visit www.deltadentalmi.com and www.vibrantcommunities.com, and apply online at www.deltadentalmi.com/careers.
TYPICAL ASSIGNMENTS
In a developing and learning capacity, the Trainee will perform the following typical assignments:
? Researches inquiries by accessing the claims processing system and other informational sources
? Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
? Maintains related departmental records and files
? Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.
? Makes corrections to claims and eligibility
? Enters new claims, eligibility and subscriber information into the mainframe
? Reviews subscriber?s coverage to determine type and level of benefits
#LI-Remote
Similar Remote Jobs
Customer Service Trainee
Posted on: 02-08-2024 17:49
REMOTE DATA ENTRY MANAGER
Posted on: 02-08-2024 17:49
Ups Data Entry Work At Home Jobs ? Apply Now
Posted on: 02-08-2024 17:49
Online American Express Virtual Assistant Jobs(Work At Home)
Posted on: 02-08-2024 17:49
(Walgreens Data entry jobs) Remote Call Center Specialist
Posted on: 02-08-2024 17:49
Remote Data Entry Job At Home Yelp $35 Per Hour ? Hire Me Remotely
Posted on: 02-08-2024 17:49
(No Experience/Entry Level) Walmart Remote Careers Jobs - Apply Now
Posted on: 02-08-2024 17:49
Walgreens Remote Data Entry Job (Part Time Remote Job) ? Apply Now
Posted on: 02-08-2024 17:49
Medical Assistant V-Fully Remote-Managed Care Healthcare
Posted on: 02-08-2024 17:49
Apple Content Moderator Jobs (Remote) $350/Day ? US
Posted on: 02-08-2024 17:49
Senior Manager - Security Operations Center (Remote) - (Job Number: WHQ00024070)
Posted on: 22-09-2024 00:00
American Express Data Engineer Job $26Hr
Posted on: 09-11-2024 04:38
Work From Home Amazon Jobs [No Experience/Entry Level]
Posted on: 16-07-2024 18:50
Call Center Agent
Posted on: 25-11-2024 05:19
(Part Time) Southwest Airlines Customer Service Remote Jobs $18/Hr
Posted on: 11-01-2025 15:34
Customer Service Representative
Posted on: 19-11-2024 06:06
Remote Online Jobs Part Time ? Join TechEase Solutions
Posted on: 29-08-2024 00:00
Telemarketing - Remote
Posted on: 10-12-2024 18:33
Adjunct - Online-10
Posted on: 16-07-2024 18:35
Engineer- Regulatory Reporting
Posted on: 07-12-2024 04:20