Remote Call Center Customer Service Representative
PATIENT CARE ADVOCATE (aka PATIENT CLIENT ADVOCATE). Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond... to questions. Document issues and resolutions in a common database. Escalate issues as necessary.
ESSENTIAL FUNCTIONS: - Handle inbound and outbound member, provider and physician calls. - Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable. - Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines. - Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns. - Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs. - Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety - Other duties as needed
Job Type: Full-time
Schedule:
Monday to Friday
Weekends as needed
People with a criminal record are encouraged to apply
Experience:
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: Remote
Similar Remote Jobs
Remote Call Center Customer Service Representative
Posted on: 31-07-2024 19:11
Amex Virtual Assistant ( Work At Home ) ? Apply Now
Posted on: 31-07-2024 19:11
Clinical Recruiter (Remote, Part-time)
Posted on: 31-07-2024 19:11
Google Tag Management Specialist
Posted on: 31-07-2024 19:11
Freelance Writer (Remote) Part time / Full time
Posted on: 31-07-2024 19:11
High-Paying Remote Customer Service Jobs - Starting at 19 Per Hour
Posted on: 31-07-2024 19:11
Remote Data Entry Side Hustler
Posted on: 31-07-2024 19:11
Owner Operator ( Loads Every Day)
Posted on: 31-07-2024 19:11
Owner Operator ( Loads Every Day)
Posted on: 31-07-2024 19:11
Remote Answering Service Agent
Posted on: 31-07-2024 19:11
Entry-Level Hotel Reservations Associate ? Remote Opportunity
Posted on: 14-02-2025 07:17
Flexible Online Educator and Tutor
Posted on: 29-08-2024 00:00
Frontier Airlines Jobs(Data Entry, Entry Level, No Experience)
Posted on: 16-07-2024 18:50
Storm Damage Restoration Sales Professional
Posted on: 29-08-2024 00:00
Data Entry Representative/ Junior Level ? Work From Home Jobs
Posted on: 24-09-2024 00:00
Technical Sales Representative, South Carolina - Remote, Chryso
Posted on: 15-11-2024 04:55
Customer Service Representative - Retention (Work From Home)
Posted on: 20-11-2024 13:46
Coders - AI Training (Freelance, Remote)
Posted on: 19-02-2025 06:28
PT Teaching Assistant - Fully Remote
Posted on: 22-11-2024 05:34
Online Chat Specialist
Posted on: 05-10-2024 00:00