Live Chat Agent - Remote
Remote, USA
Full-time
Posted 2025-03-15
We are searching for a friendly and highly analytical Live chat specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires. A top-notch Live Chat Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction. Responsibilities: ? Promptly responding to customer queries via email, live chat, video, phone, and social media channels. ? Immediately escalating serious complaints or issues that you are not equipped to deal with. ? Liaising with colleagues or managers to find the best solutions to customers? issues. ? Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. ? Maintaining a polite, helpful, and professional manner at all times. ? Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. ? Familiarizing yourself with new products and services as they are introduced. ? Attending workshops and meetings as required. ? Providing training to new customer service agents. ? Respecting client confidentiality at all times. Requirements: ? High school diploma or GED. ? Bachelor?s degree in business, communications, or a related field may be advantageous. ? Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required. ? Previous experience in a customer service role is preferred. ? The ability to respond appropriately under pressure. ? Sound judgment and excellent problem-solving skills. ? The ability to speak a second language may be advantageous. ? A positive attitude and the ability to build relationships with clients. ? The flexibility to work irregular hours, when required. ? Superb written and verbal communication skills.
Similar Remote Jobs
Live Chat Agent - Remote
Posted on: 29-07-2024 17:09
Fully Remote Amazon Customer Service - United States (Work From Home)
Posted on: 29-07-2024 17:09
Fully Remote Work From Home School Psychologist for Georgia Schools
Posted on: 29-07-2024 17:09
Remote Customer Service Representative at Chewy
Posted on: 29-07-2024 17:09
Chewy Remote Jobs Customer support (Work From Home )
Posted on: 29-07-2024 17:09
(Entry level Remote jobs) American Express Data Entry Jobs - Now Accepting Applications
Posted on: 29-07-2024 17:09
(Entry level Remote jobs) American Express Data Entry Jobs - Now Accepting Applications
Posted on: 29-07-2024 17:09
Remote Amazon Data Entry Jobs Hiring (URGENT) - Part-Time
Posted on: 29-07-2024 17:09
American Express Online Support Agent (Remote) - Currently Recruiting
Posted on: 29-07-2024 17:09
(Entry-Level) Amazon Data Entry Jobs - No Experience Needed
Posted on: 29-07-2024 17:09
Data Entry Associate (REMOTE) Must be a resident of Tennessee
Posted on: 20-01-2025 06:21
Medical Record/Data Entry Clerk/Project Support
Posted on: 20-01-2025 00:00
Sr manager compensation
Posted on: 25-11-2024 05:19
Senior Data Scientist - Computer Vision
Posted on: 03-01-2025 07:35
Online Account Support Specialist
Posted on: 08-07-2024 05:51
(Remote Jobs No Experience) Disney Data Entry Remote Jobs
Posted on: 31-01-2025 10:01
Data Science Advisor-Marketing
Posted on: 16-07-2024 18:53
Recruiter, Talent Aquisition Remote - US
Posted on: 01-10-2024 00:00
CVS Pharmacy Technician Remote Job Application $27/Hr
Posted on: 16-07-2024 18:38
Compliance Manager (Remote)
Posted on: 07-09-2024 00:00