Live Chat Customer Service ( REMOTE )
Job Description
Job Description
Salary: $22.90 - $27.40 Hourly
We are seeking a talented and customer-focused individual to join our team as a Live Chat Customer Service representative. In this role, you will be responsible for providing excellent service and support to our customers through live chat conversations. You will be the first point of contact for customers seeking assistance with their inquiries, complaints, or technical issues.
As a Live Chat Customer Service representative, you will have the opportunity to engage with customers from diverse backgrounds and industries.
Responsibilities
? Manage live chat conversations with customers, providing quick and accurate responses
? Identify and assess customer needs to provide personalized solutions and recommendations
? Resolve customer complaints and escalate complex issues, ensuring timely resolution
? Educate customers on product features, updates, and promotions
? Document and maintain accurate records of customer interactions and transactions
? Collaborate with team members to improve customer service processes and procedures
? Meet personal and team targets for customer satisfaction and sales metrics
Requirements
? Proven experience in a customer service role, preferably in a live chat or online support environment
? Excellent communication skills, both written and verbal
? Strong problem-solving abilities and attention to detail
? Ability to multitask and manage time effectively in a fast-paced environment
? Familiarity with CRM systems and live chat software
? Knowledge of customer service principles and best practices
? Ability to adapt to changing procedures and follow established guidelines
? High school diploma or equivalent
Benefits
? Competitive salary
? Health insurance options
? Paid time off
? Career development opportunities
Similar Remote Jobs
Live Chat Customer Service ( REMOTE )
Posted on: 29-07-2024 17:09
Remote Customer Service Representative ? Delta Airlines
Posted on: 29-07-2024 17:09
Remote Customer Service Representative ? Delta Airlines
Posted on: 29-07-2024 17:09
Remote Customer Service Call Center Representative (Service BDC)
Posted on: 29-07-2024 17:09
Remote Customer Service Representative
Posted on: 29-07-2024 17:09
Work From Home No Experience Chat Agent
Posted on: 29-07-2024 17:09
FedEx Data Entry (Remote, Part/Full Time) - Apply Now
Posted on: 29-07-2024 17:09
Amazon Work from Home Customer Service Representative - $16-$35/hour
Posted on: 29-07-2024 17:09
(Remote Jobs No Experience) Fedex Data Entry Jobs - WFH
Posted on: 29-07-2024 17:09
Data Entry Online Work From Home Entry Level Data Typist
Posted on: 29-07-2024 17:09
Seasonal Part-Time Package Driver
Posted on: 19-09-2024 00:00
Family Advocate - Spanish - Flexible Schedule
Posted on: 16-01-2025 19:16
Entry level / Data Entry Assistant (Remote)
Posted on: 20-11-2024 13:46
Online Typing Jobs For Teens
Posted on: 03-09-2024 00:00
Provider Enrollment Coordinator - Remote near Minneapolis, MN
Posted on: 21-02-2025 00:00
Administrative Coordinator - Work from home
Posted on: 16-07-2024 19:04
AirBNB Customer Service Representatives-Work from Home
Posted on: 16-07-2024 18:41
Remote Lead UI Designer Job for a Startup (Part-time)
Posted on: 18-12-2024 18:22
Remote Call Center Agent - Full Time
Posted on: 02-10-2024 00:00
Remote International Mortgage Advisor (2)
Posted on: 28-10-2024 09:48