Customer service advisor
Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements...
This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions / Core Responsibilities
? Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs?)
? Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
? Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
? Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
? Maintain basic knowledge of client products and / or services
? Prepare complete and accurate work including appropriately notating accounts as required
? Participate in activities designed to improve customer satisfaction and business performance
? Offer additional products and / or services
? Track, document and retrieve information in call tracking database
? Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
? High school diploma with three to six months of relevant experience preferred
? Courteous with strong customer service orientation
? Strong computer navigation skills and PC Knowledge
? Ability to effectively communicate, both written and verbally
? Dependable with strong attention to detail
? Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
? Tolerance for repetitive work in a fast-paced, high production work environment
? Ability to work as a team member, as well as independently
? Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
? Ability to rotate shifts, as needed
? Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge.
Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures.
Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
LI-DNI
Location :
PHL Work-at-Home NCR QC
Language Requirements :
Time Type : Full time
Full time
Last updated : 2024-07-18
Similar Remote Jobs
Customer service advisor
Posted on: 19-07-2024 07:10
Hobby Lobby Jobs Working From Home, Beginner Remote Jobs
Posted on: 19-07-2024 07:10
Personal Assistant - Work From Home
Posted on: 19-07-2024 07:10
Remote WFH Full Time Administrative assistant - Typing - Part Time...
Posted on: 19-07-2024 07:10
YouTube content Moderator Job (Remote)
Posted on: 19-07-2024 07:10
Social Media Manager 20-25 Hours per Week (IC-DH)
Posted on: 19-07-2024 07:10
Supervisor, Call Center Operations (Clinical)
Posted on: 19-07-2024 07:10
UPS Data Entry Clerk (Entry Level/No Experience)
Posted on: 19-07-2024 07:10
Clinical Appeals Manager (RN)
Posted on: 19-07-2024 07:10
Radiology Technologist - $25-32 per hour
Posted on: 19-07-2024 07:10
Chat Moderator - Uphold Community Standards in a Flexible Remote Role
Posted on: 05-01-2025 17:59
Customer Service, Verification Representative
Posted on: 16-07-2024 18:38
Work From Home Office Personal Assistant
Posted on: 13-12-2024 17:48
Customer Success Specialist (Tech Support- Starting at $20 per hour, hybrid/mostly work at home)
Posted on: 12-11-2024 02:59
Korn Ferry Data Entry Jobs (Call Support, Customer Help) $32/Hour
Posted on: 16-07-2024 18:40
Travel Agency Owner - No Experience Required - Fully Remote
Posted on: 20-08-2024 00:00
Online Order Filling Team Associate
Posted on: 11-12-2024 17:45
Work From Home Part Time Focus Group Participant - $300-$750 (multi-session studies)
Posted on: 10-12-2024 18:34
Composite Fabricator - (no experience necessary ) with Security Clearance
Posted on: 28-08-2024 00:00
Customer Service Rep - Remote - Jacksonville (MUST LIVE WITHIN 1 HOUR OF JACKSONVILLE, FL.)
Posted on: 19-11-2024 06:08