(REMOTE) CUSTOMER SERVICE REPRESENTATIVE (12-9PM EST SHIFT)
Location: United States
Job Area: Customer Service...
Job ID: 230003U7
Brand: DICK'S Sporting Goods
Shifts available:
Sunday, Monday, Wednesday, Thursday, Friday 12pm-9pm EST
Sunday, Monday, Tuesday, Thursday, Friday 12pm-9pm EST
Monday, Tuesday, Wednesday, Friday, & Saturday 12pm-9pm EST
Monday, Tuesday, Thursday, Friday, & Saturday 12pm-9pm EST
The Customer Service Representative role is an essential, front line role that connects our brand to our Athletes (customers). The Customer Service Teammate assists the Athlete with many aspects of their experiences with our brand and ensures the Athletes are getting the correct high-level support that they need during their purchase journey. Shifts will include one weekend day.
Job Duties & Responsibilities
Assisting Athletes with situations related to product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements.
Deliver first call resolution with white glove service by owning Athlete issues to the point of resolution, demonstrating empathy and keeping Athletes updated throughout the process. Responsible for handling escalated call transfers at a Tier II level support.
Research, troubleshoot, and resolve Athlete issues, and escalate issues that require deeper assessment or resolution. Quickly identify and understand the Athlete?s needs and act with their ultimate satisfaction in mind.
Work with individual stores and internal business partners to provide support and reach resolution related to Athlete issues.
Execute various back-office functions associated with customer inbound inquires, including accurate logging and tracking of all incident information.
Knowledge, Skills & Abilities
Able to type 25+ words per minute.
Able to work weekend days and holidays.
Customer-service oriented.
Excellent written & Verbal Communication Skills.
Execution skills.
Strong interpersonal & client consultation skills.
Ability to work effectively in a team environment.
Self-motivated & results oriented.
Strong detail orientation.
Problem solving & troubleshooting capabilities.
WHAT WE?RE LOOKING FOR
High School Diploma or Equivalent.
1 ? 3 years of Experience in customer service, help desk, or related experience (retail oriented) is preferred.
The target salary range for this position is between $30,900 and $46,200. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay
Similar Remote Jobs
(REMOTE) CUSTOMER SERVICE REPRESENTATIVE (12-9PM EST SHIFT)
Posted on: 16-07-2024 19:07
Technical Support Specialist
Posted on: 16-07-2024 19:07
Social Media Moderator - Facebook (Remote Job)
Posted on: 16-07-2024 19:07
Virtual Assistant - Work From Home
Posted on: 16-07-2024 19:07
17 Year Old Jobs At Wells Fargo (Online PR Help) $31/Hour
Posted on: 16-07-2024 19:07
Entry Level | Web Chat Customer Service Agent ($25-$35/hr) - No...
Posted on: 16-07-2024 19:07
(Apple US) Careers At Home Advisor
Posted on: 16-07-2024 19:07
Customer service advisor
Posted on: 16-07-2024 19:07
Walmart Customer Service Representative ? (Remote Work) ? US
Posted on: 16-07-2024 19:07
Chief Financial Officer
Posted on: 16-07-2024 19:07
Disney Data Entry Part Time Remote Jobs ? Work From Home Job
Posted on: 19-09-2024 00:00
Construction Laborers / General Laborers - Hiring Immediately! Daily / Weekly Pay!
Posted on: 23-09-2024 00:00
Call Center Customer Service Agent
Posted on: 13-09-2024 00:00
Recruiter and HR Coordinator (REMOTE)
Posted on: 07-12-2024 04:21
Remote Data Entry Associate (Typist) | WFH
Posted on: 22-10-2024 05:26
Dental Hygienist - Part Time Jobs hiring
Posted on: 11-01-2025 15:33
Manager, Organizational Design & Job Architecture
Posted on: 23-11-2024 06:30
Director of Implementation (Remote) - United States of America
Posted on: 09-11-2024 04:38
Senior Data Engineer, Finance Data Team (REMOTE)
Posted on: 20-08-2024 00:00
Customer support ?Disney Jobs at Home (United States)
Posted on: 16-11-2024 00:00