Virtual Call Center Patient Advocate

Description:
? Performs all duties in accordance with the VCC Standard Operating Procedures (SOPs)
? Provide crisis intervention support for each client in an atmosphere of warmth and compassion through listening and helping skills.
? Provide coverage and support for front desk administrators.
? Assist with answering phone calls and web requests for the clinics.
? Schedule clients in accordance with clinic guidelines.
? Complete Athena Registration for new clients.
? Assist with client portal check-in for clients.
? Monitor The Source text chat.
? Assist with client intake process as needed.
? Provide spiritual support for clinics as needed.
? Remain abreast of updates to The Source?s referral system and share community resources with clients.
? Provide accurate information about abortion, parenting, adoption, and foster care.
? Maintain all client records as indicated in clinic policies and guidelines.
? Work with and help train volunteers.
? Maintain confidentiality of client?s personal and financial information.

Requirements: ? Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord. ? Exhibit strong commitment and dedication to the sanctity of human life and sexual purity. ? Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and policies of The Source. ? Live in Houston or Austin, Texas. ? Bachelor?s degree in a helping field; social work, counseling, psychology, or sociology, preferred. ? Written and verbal proficiency in Spanish, required. ? Experience with Microsoft Office computer applications. ? Excellent organizational skills. ? Self-motivated, dependable, and responsible. ? Works well in a fast-paced environment. ? Excellent verbal communication skills. ? Commitment to compassion, cheerfulness, and professionalism.

Benefits: