Call Center Agent- Home Office & Remote Arizona

This a Full Remote job, the offer is available from: Arizona (USA)

WHAT YOU?LL DO:
? Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services.
? Ensure that all additional service opportunities are presented to the customers in a confident manner including 'why' the service would be beneficial to the experience.
? Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the customers.
? Demonstrate effective problem solving and customer relation skills.
? Communicate information clearly and accurately to the customers through the appropriate written and verbal means.
? Provide feedback to supervisors on processes and customer interactions as necessary.

YOUR SKILLS AND EXPERIENCE:

We?ll provide training and information to make sure you?re comfortable in your new role, however, we?re looking for you to come to the table with the following skills and/or experience:
? High school diploma or a combination of education and experience
? Strong grammar and communication skills
? Strong computer skills and the ability to use multiple systems at the same time, while answering calls
? Demonstrated success in providing exceptional customer service on the phone and via email
? Fluent English required; English and Spanish would be beneficial
? Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
? Demonstrate regular attendance and adherence to call center schedule

This offer from 'PerunHR' has been enriched by Jobgether.com and got a 77% flex score.