Provider Customer Service Call and Chat Representative - Remote in Houston, TX
About the position
The Provider Customer Service Call and Chat Representative at UnitedHealthcare plays a crucial role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. This full-time position involves multi-channel communication, including phone calls and chat, to ensure providers receive timely and accurate information. The representative will advocate for providers, resolve issues, and promote self-service digital tools to enhance the provider experience.
Responsibilities
? Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues.
,
? Service providers in a multi-channel environment including call and concurrent chat as required.
,
? Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices).
,
? Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).
,
? Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
,
? Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
,
? Strong multi-tasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
,
? Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution.
Requirements
? High School Diploma / GED OR equivalent work experience.
,
? Must be 18 years of age OR older.
,
? 1 years of customer service experience with analyzing and solving customer's concerns.
,
? Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
,
? Ability to type at a speed of greater than OR equal to 35 - 40 WPM (words per minute) with an accuracy of 90%.
,
? Ability to work any full-time (40 hours / week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.
Nice-to-haves
? Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.
,
? Prior health care experience and knowledge of healthcare terminology.
Benefits
? 10 weeks of paid training.
,
? Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX.
Similar Remote Jobs
Provider Customer Service Call and Chat Representative - Remote in Houston, TX
Posted on: 21-02-2025 00:00
Remote Support Coordinator (TEMP) - 3rd Flexible - Various Locations - (991)
Posted on: 21-02-2025 00:00
REMOTE Outbound Phone Sales Position - Health & Wellness Programs and Supplements
Posted on: 21-02-2025 00:00
HIRING NIGHT SHIFT **Manual Labor Entry Level *** On the job training!
Posted on: 21-02-2025 00:00
Online Hotel and Resort Reservationist - Work from Home | Entry Level
Posted on: 21-02-2025 00:00
Exciting Weekend Job Opportunities ? Join Us as a Customer Service Associate!
Posted on: 21-02-2025 00:00
Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative (Remo
Posted on: 21-02-2025 00:00
Remote 4-Day (Weekend) Shift Customer Care ? Phone and Chat in Pennsylvania
Posted on: 21-02-2025 00:00
Property & Casualty Insurance Agent (Remote) - (English Only or Bilingual Spanish)
Posted on: 21-02-2025 00:00
Marketing and Distribution Sr. Counsel, Original Content ? Legal and Studio Affairs
Posted on: 21-02-2025 00:00
Data Entry Jobs for Teens: Earn Extra Money Online
Posted on: 07-09-2024 00:00
Data Entry Operator Work, limited vacancy
Posted on: 16-11-2024 19:13
Amazon Chat Support Role Remote Job Earn $15-$35/hr Providing Online Assistance
Posted on: 29-09-2024 00:00
Graduate Assistant ? Peer Writing Mentor
Posted on: 08-12-2024 17:20
Customer Service Representative at Leaf Home Lombard, IL
Posted on: 21-02-2025 00:00
Remote Word Processing Clerk
Posted on: 30-09-2024 00:00
Director, Cardiology & Heart Operations
Posted on: 24-01-2025 00:00
K-12 Special Education Teacher - Full-Time & Part-Time Opportunities
Posted on: 02-09-2024 00:00
Remote Special Education Teacher Job in Kansas City, KS
Posted on: 25-11-2024 05:19
Chat Moderator - Uphold Community Standards in a Flexible Remote Role
Posted on: 05-01-2025 17:59