Remote Student Success Consultant

?? Location: 100% Remote
? Job Type: Full-Time (30-40 hours/week, Contractor)
?? Pay: $15 - $18/hr (varies by location) + Performance-Based Commission
?? Start Date: ASAP

?? Are you passionate about education and helping students succeed? Think Academy U.S., a leading Ed-Tech company and subsidiary of TAL Education Group (NYSE: TAL), is looking for a Student Success Consultant to guide parents and students in their learning journey.

If you are bilingual in Mandarin and English, love problem-solving, and thrive in a fast-paced environment, this is the perfect opportunity for you!

What You'll Do
? Consultation Guide parents through personalized consultations to help them navigate their student?s learning journey.
? Relationship Building: Act as the primary contact for parents, ensuring their concerns are addressed promptly.
? Student Success Strategies: Assess student needs and collaborate with parents to develop tailored learning strategies.
? Problem Solving: Address challenges with creative solutions and ensure parent and student satisfaction.

Available Shifts
?? Flexible scheduling available:
?? Morning Shift: 6:00 AM - 3:00 PM PST (Any day of the week)
?? Evening Shift: 2:00 PM - 10:00 PM PST (Any day of the week)

Must commit to at least 20 hours per week.

What We're Looking For
? Passion for Learning: Excited to grow, learn, and tackle challenges.
? Strong Communication Skills: Friendly, attentive, and skilled at understanding customer needs.
? Bilingual Ability: Fluent in Mandarin (speaking, reading, and writing) is required.
? Fast-Paced Adaptability: Comfortable working in a dynamic environment with quick response times.
? Experience in Customer Service or Education (Preferred): Prior experience is a plus but not required?entry-level candidates are welcome!

Why Join Think Academy?
? Work Remotely: Enjoy the flexibility of working from anywhere!
? Performance-Based Commission: Earn extra based on your success.
? Paid Training: We invest in your professional development from day one.
? Career Growth: Opportunities to build a long-term career within Think Academy.