REMOTE ? Live Chat Support Agent (F-T & P-T)

Remote, USA Full-time Posted 2025-03-14

A chat support agent connects with customers through instant messaging on a business?s website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.Chat support agents typically work within a customer service platform or chat software that integrates with a business?s customer... relationship management (CRM) system. Customers can access chat support agents at any time through a web browser or in-app, using a pop-up chatbox.We are looking for a Live Chat Support Specialist to assist our customers with technical problems when using our products and services.

responsibilities include:
? Becoming a brand or product expert.

Chat support agents should have a thorough understanding of both the brand and the products. By cultivating in-depth knowledge, they can provide customers with reliable support throughout the purchasing process or troubleshoot any issues that arise.
? Maintaining live chat best practices.

Live chat best practices include clear, correct writing and professional language. In addition, they involve responding to every customer query, making sure customers feel valued, and following up with customers post-chat.
? Providing pre- and post-sales support.

Customers generally feel more confident in making a purchase when they can contact a chat support agent. With this in mind, chat support agents should carefully answer customer questions, provide clear and transparent details on the products, and patiently guide customers through the purchasing process

Apply to This Job

Check More Jobs

Similar Remote Jobs

REMOTE ? Live Chat Support Agent (F-T & P-T)

Posted on: 14-02-2025 07:17

Sr Service Agent/DOT

Posted on: 14-02-2025 07:17

Intelligent Home Connectivity Expert

Posted on: 14-02-2025 07:17

Live Chat Agent-WFH REMOTE

Posted on: 14-02-2025 07:17

Commercial Finance Intern (BODYARMOR)

Posted on: 14-02-2025 07:17

Remote Data Entry Specialist

Posted on: 14-02-2025 07:17

Amazon Night Shift Remote Job (Entry Level)

Posted on: 22-11-2024 05:34

Bilingual Supervisor- Inside Sales

Posted on: 31-01-2025 09:58

Dog Walker / Dog Sitter

Posted on: 27-08-2024 00:00

Coca Cola: Gerente SAP ? Contabilidad

Posted on: 22-10-2024 05:28

Remote Sports Events Organizer

Posted on: 26-11-2024 06:19