Customer Support Specialist - Night Shift

Remote, USA Full-time Posted 2025-03-14

Description:
? Provide high-quality customer support via email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate complex cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously develop product knowledge and stay up to date with new features.

Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills.

Benefits:
? Regular performance-based salary reviews.
? 100% paid 20 business vacation days.
? 100% paid 10 sick leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses.
? Reimbursement for professional development courses.
? Service years recognition financial reward.

Similar Remote Jobs

Customer Support Specialist - Night Shift

Posted on: 14-02-2025 07:17

Behavioral Health RN Part Time

Posted on: 14-02-2025 07:17

Apple Home Advisor Position

Posted on: 14-02-2025 07:17

Virtual Scheduler/Customer Service

Posted on: 14-02-2025 07:17

Bookkeeper - Remote

Posted on: 14-02-2025 07:17

College Student - Social Media Marketer

Posted on: 14-02-2025 07:17

Customer Support Professional - Work At Home

Posted on: 14-02-2025 07:17

Customer Service Specialist

Posted on: 26-08-2024 00:00

Warehouse Associate - Food Sorting & Packing

Posted on: 03-12-2024 06:01

Home Buying Specialist

Posted on: 11-09-2024 00:00

Study Moderator - Sunnyvale, CA

Posted on: 03-02-2025 00:00

Customer Service Representative

Posted on: 01-07-2024 16:53

Field Technician / Mechanic

Posted on: 31-01-2025 10:03

Level 1 Chat Support Agent

Posted on: 18-12-2024 18:22

Contract RN- Uinta Basin Flexible Hours

Posted on: 16-09-2024 00:00

Program Development Manager

Posted on: 05-01-2025 17:57