Customer Support Specialist - Night Shift
Description:
? Provide high-quality customer support via email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate complex cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously develop product knowledge and stay up to date with new features.
Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills.
Benefits:
? Regular performance-based salary reviews.
? 100% paid 20 business vacation days.
? 100% paid 10 sick leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses.
? Reimbursement for professional development courses.
? Service years recognition financial reward.
Similar Remote Jobs
Customer Support Specialist - Night Shift
Posted on: 14-02-2025 07:17
Behavioral Health RN Part Time
Posted on: 14-02-2025 07:17
Apple Home Advisor Position
Posted on: 14-02-2025 07:17
Medical Transcription Specialist for Ophthalmology
Posted on: 14-02-2025 07:17
Virtual Scheduler/Customer Service
Posted on: 14-02-2025 07:17
Bookkeeper - Remote
Posted on: 14-02-2025 07:17
College Student - Social Media Marketer
Posted on: 14-02-2025 07:17
Lead ? Global Entertainment & Consumer Communications | Airbnb | Remote (USA)
Posted on: 14-02-2025 07:17
Customer Support Professional - Work At Home
Posted on: 14-02-2025 07:17
Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)
Posted on: 14-02-2025 07:17
Senior Network Project Mgmt
Posted on: 03-10-2024 00:00
American Girl Direct Service Associate - Seasonal (Remote - IL)
Posted on: 02-08-2024 17:49
[Part-Time Remote] Disney Data Entry Jobs ? (Data Analyst)
Posted on: 21-02-2025 00:00
Remote Live Chat Agent Jobs - Matrix Recruiters
Posted on: 31-01-2025 10:00
Video Editor - Remote Job
Posted on: 19-02-2025 06:28
Customer Service Associate - Amazon Locker+
Posted on: 20-11-2024 13:46
WORK FROM HOME FREIGHT BROKER NO EXPERIENCE NECESSARY
Posted on: 04-09-2024 00:00
Customer Service Representative / Remote 24/7, must live in Fl or NY
Posted on: 11-01-2025 15:34
Social Media and Content Manager 15-25 Hours per Week (IC-WK)
Posted on: 20-08-2024 00:00
Business Accountability Specialist- Escalation Review Team
Posted on: 02-07-2024 01:32