Customer Support Specialist - Night Shift
Description:
? Provide high-quality customer support via email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate complex cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously develop product knowledge and stay up to date with new features.
Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills.
Benefits:
? Regular performance-based salary reviews.
? 100% paid 20 business vacation days.
? 100% paid 10 sick leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses.
? Reimbursement for professional development courses.
? Service years recognition financial reward.
Similar Remote Jobs
Customer Support Specialist - Night Shift
Posted on: 14-02-2025 07:17
Behavioral Health RN Part Time
Posted on: 14-02-2025 07:17
Apple Home Advisor Position
Posted on: 14-02-2025 07:17
Medical Transcription Specialist for Ophthalmology
Posted on: 14-02-2025 07:17
Virtual Scheduler/Customer Service
Posted on: 14-02-2025 07:17
Bookkeeper - Remote
Posted on: 14-02-2025 07:17
College Student - Social Media Marketer
Posted on: 14-02-2025 07:17
Lead ? Global Entertainment & Consumer Communications | Airbnb | Remote (USA)
Posted on: 14-02-2025 07:17
Customer Support Professional - Work At Home
Posted on: 14-02-2025 07:17
Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)
Posted on: 14-02-2025 07:17
Customer Experience Associate I, Healthcare (Must Reside in CA)
Posted on: 31-01-2025 10:01
Remote Live Chat Assistant (No Calling / Entry Level)
Posted on: 19-07-2024 07:10
ATT Careers Remote
Posted on: 21-02-2025 00:00
Staff Program Manager, Team Effectiveness - Tech
Posted on: 31-01-2025 10:00
HIM Technician Sr. - Nights
Posted on: 31-01-2025 09:58
Scriptwriter Needed for Drum Beats Online YouTube Channel [Must be a drummer!]
Posted on: 29-11-2024 08:27
CVS Data Entry (Remote, Part/Full Time) No Experience
Posted on: 20-11-2024 13:46
Sales Associate, Indiana (Part Time, Contractor)
Posted on: 28-10-2024 09:49
Post-Production Specialist (Part-Time)
Posted on: 16-01-2025 19:15
Remote Medical Support Assistant (Medical Receptionist)
Posted on: 22-10-2024 05:27