Customer Support Specialist - Night Shift

Remote, USA Full-time Posted 2025-03-15

Description:
? Provide high-quality customer support via email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate complex cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously develop product knowledge and stay up to date with new features.

Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills.

Benefits:
? Regular performance-based salary reviews.
? 100% paid 20 business vacation days.
? 100% paid 10 sick leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses.
? Reimbursement for professional development courses.
? Service years recognition financial reward.

Apply for the Job

Customer Support Specialist - Night Shift

Similar Remote Jobs

Customer Support Specialist - Night Shift

Behavioral Health RN Part Time

Apple Home Advisor Position

Medical Transcription Specialist for Ophthalmology

Virtual Scheduler/Customer Service

Bookkeeper - Remote

College Student - Social Media Marketer

Lead ? Global Entertainment & Consumer Communications | Airbnb | Remote (USA)

Customer Support Professional - Work At Home

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Remote Chat Positions for Newcomers | Earn $25-$35/hr | Work from Home

Remote Sales & Revenue Manager North America (m/f/d)

Walmart Data Entry Work From Home Jobs - (Entry Level/No Experience Required)

Senior Product Manager, Retail Order

Remote Call Center Representative Job Openings (Full-Time)

Retail Sales Consultant - LOGANSPORT, IN (LOGANSPORT)

Staff Software Engineer, Host Calendar

MES Software Deployment Team Lead

Tech Expert BGCO-Tech Customer Service

Content Moderator at Yelp (Remote)