Fedex Live Chat Remote Jobs
Remote, USA
Full-time
Posted 2025-03-15
FedEx offers remote live chat positions, allowing individuals to assist customers virtually. These roles involve engaging with customers via live chat platforms, addressing inquiries, resolving issues, and providing support. Remote live chat agents represent FedEx, ensuring exceptional customer service experiences. Candidates with strong communication skills, problem-solving abilities, and... proficiency in typing are well-suited for these roles. Working remotely provides flexibility while contributing to FedEx's commitment to excellent customer service. Job Responsibilities: ? Engage with customers via live chat to provide support, answer queries, and resolve issues related to FedEx services, shipments, and deliveries. ? Utilize knowledge resources and internal systems to provide accurate and up-to-date information to customers. ? Ensure high levels of customer satisfaction by delivering prompt and effective solutions to customer concerns. ? Collaborate with other team members and departments to escalate and resolve complex customer issues as needed. ? Maintain detailed records of customer interactions and transactions in the company's CRM system. ? Stay informed about FedEx services, policies, and procedures to provide accurate and consistent support to customers. Requirements: ? Previous experience in customer service, preferably in a live chat or remote support role. ? Excellent written communication skills with a strong command of grammar, spelling, and punctuation. ? Ability to multitask and handle multiple live chat conversations simultaneously while maintaining high-quality service. ? Strong problem-solving skills with the ability to think quickly and effectively resolve customer issues. ? Empathetic and patient demeanor with a customer-centric approach to service delivery. ? Proficiency in using computers and online tools, including chat software and CRM systems. ? Flexibility to work remotely and adapt to changing schedules as required. Benefits: ? Remote position offering flexibility in work hours and location. ? Competitive compensation package with opportunities for performance-based incentives. ? Comprehensive training and ongoing support to enhance your skills and knowledge. ? Opportunities for career growth and advancement within the FedEx organization. ? Join a diverse and inclusive team committed to excellence in customer service and satisfaction. If you think this role describes you, we would love to hear from you. Apply now to join our team
Similar Remote Jobs
Fedex Live Chat Remote Jobs
Posted on: 01-07-2024 16:52
American Express At Home (Customer Service) $20/Hr
Posted on: 01-07-2024 16:52
Virtual Assistant (Fully Remote, Full-Time, Part-Time, Contract)
Posted on: 01-07-2024 16:52
American Airlines Customer Support Representative (Work From Home)
Posted on: 01-07-2024 16:52
(Data Entry Remote Jobs) Amazon Work from Home
Posted on: 01-07-2024 16:52
Apple At Home Advisor jobs - Remote
Posted on: 01-07-2024 16:52
Customer Support Representative (Remote) at Wayfair
Posted on: 01-07-2024 16:52
American Express Remote Jobs
Posted on: 01-07-2024 16:52
(Remote) Data Entry Specialist at American Express
Posted on: 01-07-2024 16:52
[Hiring] Medical Data Entry Operator - Remote
Posted on: 01-07-2024 16:52
Virtual Data Entry Assistant – Part-Time $16-$18/Hour
Posted on: 12-09-2024 00:00
Customer Support Specialist for voice and chat account
Posted on: 02-02-2025 00:00
Project Manager - Fully Remote - St. Louis
Posted on: 23-08-2024 00:00
Bookkeeper for Remote Accounting Firm
Posted on: 02-08-2024 17:49
Fully Remote Client Service Manager
Posted on: 16-07-2024 18:40
Disney Virtual Assistant Job at home (Part Time) $25/Per Hour US
Posted on: 31-01-2025 10:02
Remote Healthcare Data Entry
Posted on: 12-11-2024 02:59
Full Time Virtual Clinical Educator (11-8p EST) (Remote)
Posted on: 28-11-2024 04:55
Remote Customer Service Agent at Delta Airlines
Posted on: 20-01-2025 06:20
Remote Project Participant
Posted on: 11-12-2024 17:45