Customer Service Rep

Remote, USA Full-time Posted 2025-03-14

? work directly with medical professionals and physicians to facilitate patient care
? advocate for and work in lockstep with chronic patients
? work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:
? provide outcome-based solutions for our physician referral sources and existing patient population
? Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
? Prepare and analyze the billing and setup paperwork for patient services
? Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
? Recommend potential products or services to management by collecting patient information and analyzing customer needs
? Actively participate in the training of new customer service and sales personnel

#CSR Requirements: ? High school diploma or GED preferred ? Proven work experience required ? Ability to learn and apply market and product information, as well as patient billing and insurance requirements ? Multitasking capabilities ? Computer and technological literacy ? Positive and professional personal image

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.

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Customer Service Rep

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