Technical Support Engineer (Entry Level)
End User Services Analyst
Job Location: 4 Irving Place, Manhattan, NY 10003
Work Model: Onsite with Travel Requirements
Travel Requirements: This is a 100% onsite role, and the resource might have to travel once a week to different locations within NYC with expenses paid
Experience: 1 to 5 years
Required Skills:
? Field Services
? Great communication skills to work with customers
? Ability to diagnose problems with equipment and great mechanical aptitude
? Professional attitude
Other Requirements: ? Valid Driver's License ? Should be able to report onsite daily - No remote/hybrid work permitted.
Responsibilities: ? Perform customer support tasks. ? Perform all on-site activities related installation, repairs, management, and maintenance. ? Track and document the progress of requests. ? Perform troubleshooting. ? Identify all issues. ? Suggest and implement solutions. ? Operate vehicle in a safe manner.
Qualifications: ? Strong background in field services. ? Experience with software and tools. ? Proficiency in data visualization techniques. ? Excellent analytical and problem-solving skills. ? Strong communication and collaboration abilities. ? Keen attention to detail and accuracy.
Years of Experience: 1-5 Years of Experience
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