Call Center Associate

Remote, USA Full-time Posted 2025-03-14

Position Summary:

This position will provide support in a 24/7 call center environment. The successful candidate is comfortable working independently in a remote environment. This is a full-time position. The ideal candidate contributes to a culture that delivers quality performance and values diversity, fairness, and inclusion in the workplace...

Responsibilities: ? Answer customer calls and emails ? Place follow-up calls and emails to answer questions. ? Use a PC to access a secure database to input and customer information. ? Document, track, and analyze outcomes. ? Coordinate with various departments to ensure customer questions and requests are handled in a timely manner. ? Maintain quality standards and customer resolution objectives

Required Qualifications: ? US citizenship ? At least a high school diploma or GED ? Proficiency in computer skills, evidenced by passing a computer skills assessment ? Available to work 40 hours a week, including nights and weekends ? Ability to pass a background and credit check, drug screening, and education verification ? Must pass a security clearance process ? Previous call center experience is preferred ? Prior experience as a TRICARE customer representative is a plus

Salary: $14-$16 per hour

Start Date: TBD

Values We Seek:
? Diversity, Equity, and Inclusion
? Integrity
? Professionalism with Passion
? Accountability
? Commitment to Customers and the Community
? Teamwork
? Learning
? Value-centricity

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Call Center Associate

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