Amazon Chat Online Support Jobs No Experience (REMOTE) - Part-Time
Duration: contract until January 24th (Temporary backfill)
Location: Fully remote (must work EST hours - 9AM-5PM)
Pay Range: $20-24/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.Must Haves:? At least 1 year of client-facing customer support experience? Microsoft office, Excel, etc.? Healthcare background/terminology experience? Great communication & ability to multitaskPlusses:? Bachelor?s degree? Zoho deskDay to day:? Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.? Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.? Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.? 98% of communication will be through email but will also be picking up phone to talk to clients? Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.? Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).? Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.
Similar Remote Jobs
Amazon Chat Online Support Jobs No Experience (REMOTE) - Part-Time
Posted on: 31-01-2025 10:03
Ups Data Entry Work From Home Job ? Hiring Now
Posted on: 31-01-2025 10:03
Part-Time Data Entry Specialist (Remote)
Posted on: 31-01-2025 10:03
Remote Amazon Data Entry Jobs Hiring (URGENT) - Part-Time - No Experience
Posted on: 31-01-2025 10:03
Remote Teen Therapy Group Facilitator
Posted on: 31-01-2025 10:03
Production Operator, General Labor - Starting at $26.48/hr.
Posted on: 31-01-2025 10:03
(Online Remote jobs) Teleperformance Virtual Assistant Remote Hiring Now
Posted on: 31-01-2025 10:03
Part-Time Automotive Copywriter - Remote Position
Posted on: 31-01-2025 10:03
(Seeking New Talent) Walmart Online Support Agent ? Remote Work
Posted on: 31-01-2025 10:03
Remote Teachers | Work from Home Opportunities
Posted on: 31-01-2025 10:03
Remote Chat Operator ? No Experience Required
Posted on: 03-08-2024 00:00
(Full Time AT Walmart) Online Remote Jobs Customer Support ...
Posted on: 01-07-2024 16:52
(Live Chat Remote Jobs) Part Time Remote Walmart Data Entry Jobs $31/H
Posted on: 16-07-2024 18:41
YouTube Careers Remote ? Unleash Your Creativity from Anywhere and Earn $25-$35/hr
Posted on: 25-11-2024 05:20
Google Careers Remote
Posted on: 16-07-2024 18:56
100% Remote Neurohospitalist - Flexible Schedule - Any State License Accepted!
Posted on: 22-11-2024 05:33
Customer Service Representative Sales (Work from Home)
Posted on: 16-07-2024 18:38
Resource Schedule Manager (Remote)
Posted on: 28-01-2025 06:21
Physician, Medical Asset Support Team (O-6 Billet) Non-Supervisory
Posted on: 08-11-2024 05:10
Information Entry Clerk - Remote / Office
Posted on: 16-11-2024 19:13