Call Center Agent
Remote, USA
Full-time
Posted 2025-03-14
- * THIS IS A 100% REMOTE POSITION Answers continuous incoming and place outgoing customer calls regarding billing issues, product problems, service questions and general client concerns, and appointment setting. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Update customer information in the customer... service database during and after each call.Work with the management team to stay updated on product knowledge and be informed of any changes in company policies. Identify and escalate priority issues when necessary. Confirm, plan, and route appointments. Enter customer leads with detailed and accurate information.Resolve any scheduling issues or concerns, reschedule as needed. Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion. Initiate outbound calls for digital advertising sales leads generated. Serve as the initial point of contact for potential customers via phone and email. Review information provided by the customer to confirm accuracy, determine availability for an in-home sales consultation.Document and update customer interaction within the customer relationship management (CRM) system. Overcome objections from a potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible. De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution. Exceed customer service expectations by providing an outstanding experience to every potential customer. Adhere to schedules while maintaining an acceptable level of service, customer satisfaction, and quality. Promote teamwork through consistency, reliability, and group cohesiveness
Similar Remote Jobs
Call Center Agent
Posted on: 16-07-2024 19:00
Virtual Data Entry Specialist
Posted on: 16-07-2024 19:00
Video Content Creator (Tiktok, Instagram, Youtube)
Posted on: 16-07-2024 19:00
Senior Software Engineer, Full Stack (Remote)
Posted on: 16-07-2024 19:00
DATA ENTRY CLERK - FULL/PART TIME ENTRY LEVEL (Typist) - Remote | WFH
Posted on: 16-07-2024 19:00
DATA ENTRY CLERK - FULL/PART TIME ENTRY LEVEL (Typist) - Remote | WFH
Posted on: 16-07-2024 19:00
Customer Service Representative (Remote) at Apple
Posted on: 16-07-2024 19:00
Manager, Associate Relations (Remote-Eligible)
Posted on: 16-07-2024 19:00
American Airlines Remote jobs(Customer Service) - Work From Home Job
Posted on: 16-07-2024 19:00
American Airlines Remote jobs(Customer Service) - Work From Home Job
Posted on: 16-07-2024 19:00
Aetna Work From Home $35/Hour
Posted on: 31-01-2025 09:59
Member Service Specialist I
Posted on: 28-01-2025 06:21
Virtual Data Entry Assistant (100% Remote)
Posted on: 10-12-2024 18:34
Customer Service Representative / Remote 24/7, must live in Fl or NY
Posted on: 11-01-2025 15:34
Operations Project Coordinator
Posted on: 15-12-2024 15:01
Data Entry Night/Day Shift
Posted on: 16-11-2024 19:13
Live Chat Clerk ? work from home (Entry Level / No Experience)
Posted on: 20-08-2024 00:00
Part-Time Customer Service Jobs – Apply Now
Posted on: 12-09-2024 00:00
Remote Project Participant
Posted on: 24-01-2025 04:51
Operations Chat Support (Part Time, No Calling)
Posted on: 15-10-2024 08:32